Sofia Contreras

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Helped customers complete purchases, locate items and join reward programs.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Checked identification for minimum age for sale of alcoholic beverages.

• Greeted guests pleasantly and answered menu questions.
• Operated register to process payments and collect cash payment for order totals.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
• Cultivated warm relationships with regular customers.

• Participated in a Virtual Summer Internship with the Haskell Company.
• Proficiently used programs such as AutoCAD, TinkerCAD, Revit, and Microsoft software.
• Supported various engineering tasks with intention of developing technical, social and ethical skills.
• Studied manufacturing processes used by Haskell Company.
• Spoke with professionals on the civil engineering field and architecture field weekly
• Led and won a student project project competition for a charter school.
• Completed assignments across projects while maintaining exceptional work quality.

My program in civil engineering included coursework in math, statistics, engineering mechanics and systems, and fluid dynamics. Courses include a mix of traditional classroom learning, work in laboratories, and fieldwork.