Shannon Watson
Sedro-Woolley,WA
Summary
I learn quick and enjoy maintaining a smooth daily workflow with ease. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance client experiences and support team objectives. Received "Employee of the Month" at Skagit Valley Hospital for exceptional Customer Service. I am eager to learn the ropes and would be a great asset to your team. Pick me!!!!
Overview
25
25
years of professional experience
Work History
Activities Director
Where the Heart Is by Cogir
Burlington, WA
03.2025 - 11.2025
- Coordinated daily activities, ensuring resident participation and enjoyment.
- Coordinated off-site activities and accompanied residents throughout excursions
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Maintained and up dated all social media outlets
- Created and maintained a Monthly Happenings Newsletter for residents and family to enjoy.
- Managed the Lifestyle department budget efficiently to maximize resources and provide high-quality programming.
- Recruited trained, and supervised a team of dedicated volunteers to assist in executing successful events.
Warehouse Associate/ Intake/Food Delivery Driver
Helping Hands Food Bank
Sedro-Woolley, WA
05.2021 - 04.2023
- Updated all client demographics in computer system
- Operated forklifts and pallet jacks for efficient material handling.
- Received, sorted, and stored donated food items according to safety standards
- Coordinated and scheduled volunteers
- Mobile Deliveries operating Food Bank Box Truck, Reefer Truck and Company Van
Medical Receptionist/ Cardiology
Skagit Valley Hospital
Mount Vernon, WA
02.2007 - 08.2010
- Streamlined patient record management utilizing electronic health record (EHR) systems for improved accuracy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
Switchboard Operator/ Admitting
Skagit Valley Hospital
Mount Vernon, WA
01.2001 - 02.2008
- Operated multi-line switchboard to manage incoming and outgoing calls efficiently.
- Provided exceptional customer service by addressing patient inquiries and directing calls to appropriate departments.
- Managed emergency calls swiftly, ensuring prompt response from medical teams in critical situations.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Announced important information and emergency notifications over PA system.
- Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
Timeline
Activities Director
Where the Heart Is by Cogir
03.2025 - 11.2025
Warehouse Associate/ Intake/Food Delivery Driver
Helping Hands Food Bank
05.2021 - 04.2023
Medical Receptionist/ Cardiology
Skagit Valley Hospital
02.2007 - 08.2010
Switchboard Operator/ Admitting
Skagit Valley Hospital
01.2001 - 02.2008