Shannon Watts
Spanaway,WA
Summary
An expert in the Medical Field with 12 years of experience with adolescents and adults and advanced skills. Always looking for ways to improve productivity and customer satisfaction with exceptional service. Maintain well-organized and presentable work areas at all times.
Overview
12
12
years of professional experience
Work History
Mental health clinician youth and family services
Greater Lakes
08.2024 - Current
- Social Work MSW Internship- Blix Elementary School and Lakewood office
- Case management: post-intakes, individual and family sessions. Mental health counseling: CBT, TF-CBT, client centered, solution focused therapy. Engaged with family. Client, and collaboration with Schools and other providers.
Health Unit Coordinator
MultiCare Mary Bridge Children Hospital NICU
Tacoma, WA
10.2020 - Current
- Admit and Discharge patients and Transfer patients and Transfer to other facilities. Make charts and overflow folders. Answer phone calls, call light and Telemedic. Page doctors or specialty and run blood products/labs. EPIC super user
Social Work BSW Internship
Communities in Schools
Lakewood, WA
09.2022 - 05.2023
- Tillicum Elementary School
- Case management: Intakes and Evaluations with engaging with faculty support for students. Education and other supports: tutoring, school supply resources, and weekend food bag support. Holiday Support. Developing my social work skills and building supportive relationships with students and their families.
Human Service and Chemical Dependency AA Degree Internship
Stop Tacoma
Tacoma, WA
04.2021 - 06.2021
- Case management: Intakes, Evaluations, and Therapy (Individual & Group). Engaged with clients (UA intakes, goal set meetings), SUDPT hours earned.
Human Service and Chemical Dependency AA Degree Internship
Associated Ministries
Tacoma, WA
01.2021 - 03.2021
- Homeless services that include mailroom and payee Services and case management. Collaborated with staff and other resources for all clients I served.
MultiCare Indigo Puyallup Medical Receptionist Concierge
Puyallup, WA
03.2018 - 12.2020
- Scheduled and confirmed patients’ appointments. Follow strict HIPPA guidelines. Answered phone calls, set appointments, and took messages. Completed and processed insurance documentation. Process Copay and Coinsurance payments. Pleasantly greeted each patient. Straighten up the waiting room after the patient and sanitize properly.
MultiCare Puyallup Urgent Care Medical Receptionist
Puyallup, WA
04.2018 - 03.2020
- Completed and processed insurance documentation. Scheduled and confirmed appointments and took messages. Answered phone calls throughout the day to provide information. Great all patient with respect. Straighten and clean the waiting room.
Health Unit Coordinator
MultiCare Tacoma General Hospital NICU
Tacoma, WA
01.2016 - 01.2017
- Admitted and Discharged Patients, Set up Emergency transport team for NICU babies. Answered NICU Unit phones. Daily Charges in Epic
Health Unit Coordinator
MultiCare Allenmore Hospital
Tacoma, WA
10.2013 - 01.2017
- Continuously classified and filed records to keep the system efficient and all information organized. Trained top-quality candidates to elevate the team’s performance and long-term success.
- Established and enforced organizational policies to keep operations in line with the facility’s standards and regulatory requirements. Admitted and Discharged patients. Answered call lights and Surgical Unit phone. Assisted Charge Nurse and support staff.
Internship Student
Providence St. Peters Hospital
Olympia, WA
04.2013 - 08.2013
- Unit duties: Paged Doctors and Support Staff. Answered call lights and Unit phone. Admitted and Discharged Patients in the EPIC and EMR systems
Education
MSW - undefined
Pacific Lutheran University
Washington07.2025
BSW - undefined
Pacific Lutheran University
12.2023
AA degree - human service & chemical Dependency
Clover Park Technical College
06.2021
HUC and EKG Telemetry Technician Certificate - undefined
Clover Park Technical College
08.2013
Skills
- Communication
- Case Management
- Excell, PowerPoint, and Word
- Engaging with clients, families, and collaborating with other staff
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Mental health clinician youth and family services
Greater Lakes
08.2024 - Current
Social Work BSW Internship
Communities in Schools
09.2022 - 05.2023
Human Service and Chemical Dependency AA Degree Internship
Stop Tacoma
04.2021 - 06.2021
Human Service and Chemical Dependency AA Degree Internship
Associated Ministries
01.2021 - 03.2021
Health Unit Coordinator
MultiCare Mary Bridge Children Hospital NICU
10.2020 - Current
MultiCare Puyallup Urgent Care Medical Receptionist
04.2018 - 03.2020
MultiCare Indigo Puyallup Medical Receptionist Concierge
03.2018 - 12.2020
Health Unit Coordinator
MultiCare Tacoma General Hospital NICU
01.2016 - 01.2017
Health Unit Coordinator
MultiCare Allenmore Hospital
10.2013 - 01.2017
Internship Student
Providence St. Peters Hospital
04.2013 - 08.2013
MSW - undefined
Pacific Lutheran University
BSW - undefined
Pacific Lutheran University
AA degree - human service & chemical Dependency
Clover Park Technical College
HUC and EKG Telemetry Technician Certificate - undefined
Clover Park Technical College