Shannon Webster Heard
RESOURCE PROFESSIONAL
Alabaster,AL
Summary
Accomplished Resource Professional with a proven track record at TAPFIN, excelling in project management and cross-functional collaboration. Demonstrated success in enhancing operational efficiency and team building, with a keen ability to adapt and solve complex problems. Expertise in Standard Operating Procedures and effective communication, significantly improving program delivery and client satisfaction.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Resource Professional
TAPFIN
01.2016 - 12.2023
- Prioritized tasks to meet cross-functional Program Teams Service Level Agreements (SLAs).
- Developed and managed updates for Standard Operation Procedures (SOPs) aligned with assigned Program Team accounts.
- Managed daily tasks for 9 cross-functional Program Teams including but not limited to candidate shortlisting, onboarding, processed extensions, managed recognition awards requested by Hiring Managers, ensured contract worker start date compliance, reporting timesheet errors/failures.
- Managed, processed and distributed scheduled reports for team members across assigned Program Teams.
- Managed execution of email notifications for various follow up tasks such as time sheet creation, timesheet approvals, work order items, extension notifications and expense approvals.
- Collaborated with Program Teams to establish cross-functional processes and deliver effective solutions in areas of reporting, timesheet errors and fail and extension procedures.
Payroll Coordinator
TAPFIN
05.2015 - 01.2016
- Communicated with Hiring Managers and Vendors to confirm contractor start and end dates, assignment location and badge details for company access.
- Served as the primary contact for contract workers from multiple vendors and company stakeholders.
- Led orientation sessions for newly hired contract workers to ensure seamless integration.
- Onboarded new employees in time reporting and payroll systems.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Ensured timely completion of contractor projects by effectively tracking and managing assignment end dates to ensure contractor is within tenure limits and no break in service is needed.
- Responded to contractor requests for information as company expert on payroll operations.
- Performed research into discrepancies between actual hours worked by employees versus what was documented in the HRIS system.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Assisted with the preparation of biweekly payroll reports for Hiring Managers review.
Executive Assistant to Managing Partners
Warren Averett LLC
02.2012 - 05.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed partner calendars, scheduled meetings and appointments and coordinated travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for managing partners and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of managing partners for both internal meetings and external conferences.
- Managed and maintained ProSystem Engagement documents.
- In the absence of the Firm Administrator, acted as a liaison between tax department Executive Assistants and Associates.
Operations Resource Manager
CE Outcomes, LLC
03.2006 - 09.2011
- Identified priorities for operations department projects, maintained project priority logs for project managers, and provided implementation status reports to Chief Operations Officer and Account Executive and management teams.
- Optimized resource allocation for enhanced productivity to ensure client deliverables.
- Collaborated with cross-functional teams to identify areas for process improvement and implement effective solutions.
- Managed operations team's day-to-day activities, identified resource needs.
- Reviewed project tracker, aiding Account Executives in assigning project tasks to suitable project team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Sourced medical professional for participation in Nominal Group Techniques (NGT) Sessions and Cognitive Interviews.
- Tracked employee performance metrics related to resource management objectives.
Skills
- Standard Operating Procedures
- Project Management
- Cross-Functional Collaboration
- Resource Management
- Client consulting
- Operational Support
- Task Prioritization
- Team Building
- Effective Communication
- Statement of Work
- Adaptability
- Problem Solving
Education
Associate of Arts - Sociology
T.A. Lawson State Community College
Birmingham, AL 09.1990 - 05.1992
Timeline
Resource Professional
TAPFIN
01.2016 - 12.2023
Payroll Coordinator
TAPFIN
05.2015 - 01.2016
Executive Assistant to Managing Partners
Warren Averett LLC
02.2012 - 05.2015
Operations Resource Manager
CE Outcomes, LLC
03.2006 - 09.2011
Associate of Arts - Sociology
T.A. Lawson State Community College
09.1990 - 05.1992
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