Shannon Welch

Personable and organized with knack for creating welcoming atmosphere, combined with solid understanding of customer service and team management. Well-versed in coordinating schedules and managing reservations, ensuring smooth day-to-day operations and exceptional guest experience. Dedicated to enhancing guest experience and fostering positive work environment. I have a deep understanding of running a profitable operation, including assessing needs, controlling inventory costs and effectively managing labor hours. Seeking a challenging new role with long-term potential. ServSafe Certified.

Highly organized and meticulous with experience in office settings and highly effective at working in both team-based and self-directed capacities. Able to make effective decisions that positively impact team and business success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Serv Safe Manager

• Supervised team of 40 staff members.
• Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Reduced labor costs by reworking schedules.
• Improved team productivity with morale-boosting incentives.
• Achieved lower costs by completing ordering with accuracy and efficiency.
• Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
• Investigated, identified and reconciled account discrepancies.
• Responded to over 25 customer inquiries each day.
• Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
• Data Entry - Reviewed and updated employee correspondence files and scheduling database.