Shannon Welch
Summary
Veteran Bar Supervisor with 15 years' experience. Bringing a deep understanding of running a profitable operation, including assessing needs, controlling inventory costs and effectively managing labor hours. Seeking a challenging new role with long-term potential. Demonstrated success in training employees, overseeing schedules and motivating team members to achieve demanding sales, service and productivity targets. ServSafe Certified.
Highly organized and meticulous with experience in office settings. Skilled Cashier and Stocker highly effective at working in both team-based and self-directed capacities. Able to make effective decisions that positively impact team and business success. Seeking new position with room for growth and advancement.
Overview
16
16
years of professional experience
Work History
Lead Bartender
SSP 3 Daughters St.Pete Airport
2022.04 - Current
- High volume ringing $3000-$5000 per shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
Bartender
The Local Draught House
2022.01 - 2022.04
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Rick's On The River
2021.06 - 2022.02
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender Shift Manager Chase Club
Tampa Bay Sports Service
2008.10 - 2021.07
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Maintained a consistent, regular attendance record.
- Motivated and disciplined employees according to established requirements.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Updated daily logs, computer tracking systems and other relevant documentation.
- Upheld strict cash handling procedures.
- Processed orders on a computerized Point of Sale system.
- Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
- Managed strict beverage control to minimize waste.
- Conducted monthly inventory.
- Closed out cash register and prepared cashier report.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
Bartender/Administrative Assistant
Stonewood Grill and Tavern
2008.02 - 2010.01
- Entered numerical data into databases in a timely and accurate manner.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Answered telephone inquiries from clients, vendors and the public.
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Received, inspected and logged all products for accuracy of shipment, temperature and quality.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
Education
No Degree - Clinical Estetician
American Institute of Beauty
Saint Petersburg, FL02.2023
Skills
- Attention to detail
- Team building
- Time management
- Personable and outgoing
- Excellent communication skills
- Accurate money handling
- Inventory stocking
- Policy implementation
- Employee development
- Team leadership
- Ordering and invoicing
- Cash handling expert
- ServSafe Certification
Timeline
Lead Bartender
SSP 3 Daughters St.Pete Airport
2022.04 - Current
Bartender
The Local Draught House
2022.01 - 2022.04
Bartender
Rick's On The River
2021.06 - 2022.02
Bartender Shift Manager Chase Club
Tampa Bay Sports Service
2008.10 - 2021.07
Bartender/Administrative Assistant
Stonewood Grill and Tavern
2008.02 - 2010.01
No Degree - Clinical Estetician
American Institute of Beauty
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