SHANNON WESCOTT
Richmond,Va
Summary
Skilled at multitasking in high pressure situations with organized efficiency. Excellent customer service skills with patrons. Demonstrated collaboration across various roles, improving service efficiency and customer satisfaction. Skilled in problem-solving and work prioritization, proficient at meeting standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Kennel Technician
Hanover Humane Society
Ashland Va
04.2024 - Current
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction.
- Implemented timely and efficient feeding schedules.
- Conducted regular safety inspections of kennels. Minimized injury risk.
- Monitored animal behavior closely.
Make Line and Prep Kitchen Worker
Goatocado
Richmond, VA
06.2023 - 03.2024
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Improved customer satisfaction by addressing dietary restrictions and special requests in a timely manner.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Expedited orders efficiently during high volume shifts.
- Adjusted workflow in relation to immediate needs and conditions of restaurant, online and phone orders at given time.
Sandwich Maker/Barista
Perk, LLC
Bon Air, VA
12.2021 - 05.2023
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for customers.
- Assisted in setting up, operating and breaking down catering and market events.
- Streamlined sandwich assembly and beverage creation process for increased efficiency and improved service times.
- Demonstrated adaptability by cross-training in various roles within the cafe, providing support to coworkers as needed.
- Trained team members to prepare sandwiches annd espresso drinks according to instructions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
Education
Master Of Education - Community And Addictions Counseling
The College of William And Mary
Williamsburg, VABachelor Of Science - Psychology
Virginia Commonwealth University
Richmond, VASkills
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Work Prioritization
- Critical Thinking
Timeline
Kennel Technician
Hanover Humane Society
04.2024 - Current
Make Line and Prep Kitchen Worker
Goatocado
06.2023 - 03.2024
Sandwich Maker/Barista
Perk, LLC
12.2021 - 05.2023
Master Of Education - Community And Addictions Counseling
The College of William And Mary
Bachelor Of Science - Psychology
Virginia Commonwealth University