Shannon Wilcox

• Manage teams outside and inside office
• Dispatch and assistant all employees
• Driving throughout Brevard county
• Meeting and contacting supervisor owner and other supervisors
• Assisting general manager with all aspects of work
• Sales and customer service satisfaction
• Handling any and all customers needs for up to one year after service
• Inspection of job site during and after building
• Responsible for preparing each job prior to work beginning
• Producing break down estimates to homeowners/ insurance/ contractor
• Delivering blueprint to all offices and officials
• Assisting with any work needed on the job site
• Taking all calls for the division
• Appointment setting
• Service technician
• Organized training sessions for new staff on company policies and procedures.
• Streamlined workflow processes to enhance team efficiency in project execution.
• Maintained accurate records of client interactions and service history documentation.
• Resolved customer complaints in a timely manner while adhering to company policies.
• Collaborated with other departments across the company on special projects as needed.
• Acted as a liaison between senior management and staff members when necessary to resolve disputes or address concerns.
• Assisted with hiring and onboarding of new employees into the department.
• Provided training to new staff members on relevant software applications used in their roles.
• Coordinated with outside vendors to ensure timely delivery of materials or services needed by the department.
• Performed general clerical duties such as photocopying, faxing, mailing, scanning documents.
• Organized and directed daily operations of the department, including supervision of staff members.
• Maintained positive working relationship with fellow staff and management.
• Received and distributed mail, letters and packages.

• Trained under supervision
• Framed, Built, General labor duties
• Provided Transportation for myself and other crew members to job site and office
• Met with other divisions in company to streamline production
• Maintained all tools and construction site
• Tracked employee hours and reported them daily or as needed
• Promoted within during employment to crew supervisor
• Ordering materials and providing pick up from warehouse when needed
• Maintained orderly and well stocked tool boxes, trailer, truck, ect
• Operated equipment and machinery according to safety guidelines.

• Oversaw daily operations of massage and spa services.
• Managed staff schedules and coordinated team assignments.
• Ensured compliance with health and safety regulations in service delivery.
• Conducted regular performance evaluations of team members.
• Streamlined service processes to improve efficiency and service quality.
• Collaborated with marketing teams to promote spa services and special offers.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Recruited and hired qualified candidates to fill open positions.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Created monthly reports for senior management summarizing operational performance metrics.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Implemented quality control measures to uphold company standards.
• Took all calls from clients directly
• Set up appointment with clients
• Worked closely with our contracted business partner to ensure quality care and efficiency

Opening and closing building

Maintaining all equipment keeping area clean

Stocking

Preparing all beverages and snacks for clients

• Greeted clients warmly and provided excellent customer service at the reception.
• Managed appointment scheduling and maintained the calendar for services.
• Answered phone calls promptly and addressed client inquiries effectively.
• Processed payments and handled transactions using point-of-sale systems.
• Ensured cleanliness and organization of the front desk area and waiting room.
• Coordinated with therapists to confirm service availability and client preferences.
• Assisted in promotional activities to enhance client engagement and retention.
• Maintained inventory of office supplies and arranged for timely restocking.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Explained policies and procedures to visitors.
• Completed basic bookkeeping and document filing.
• Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
• Signed for packages, recorded deliveries, and distributed to personnel.
• Managed incoming and outgoing mail, courier services, faxes and other correspondence.
• Responded to inquiries and room requests made online, by phone, and via email.
• Input customer data into reservation systems and updated to reflect room changes.
• Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Preserved office security by following safety procedures and controlling access via reception desk.
• Managed company calendar and scheduled events.
• Updated and maintained office policies and procedures.
• Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
• Handled sensitive information in a confidential manner.
• Assisted in the management of the company's social media accounts.
• Coordinated maintenance requests for office equipment and facilities.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Protected clients' rights by maintaining confidentiality of personal and financial information.
• Monitored reception area to provide consistently safe, hazard-free environment for customers.
• Supplied callers with office address and directions, employee email addresses and phone extensions.
• Investigated and analyzed client complaints to identify and resolve issues.

• Provided excellent customer service in a fast-paced dining environment.
• Took and processed orders accurately using point-of-sale systems.
• Assisted in training new staff on restaurant procedures and service standards.
• Collaborated with kitchen staff to ensure timely food delivery and quality standards.
• Maintained cleanliness and organization of dining area and service stations.
• Handled customer inquiries and resolved issues promptly to enhance satisfaction.
• Supported promotional events by setting up seating arrangements and decorations.
• Managed payment transactions efficiently while ensuring customer privacy and security.
• Developed positive relationships with regular customers through friendly conversation.
• Provided excellent customer service by addressing any complaints or concerns promptly.
• Took orders for food and drinks and delivered them to guests.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Assisted other wait staff members in times of heavy customer traffic.
• Maintained a clean work station by restocking supplies, wiping down counters.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Checked back with customers throughout meal service to ensure satisfaction.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Answered questions about menu items, ingredients, and pricing.
• Bussed tables as needed during peak hours.
• Prepared checks accurately and processed payments promptly.
• Replenished beverages when necessary.
• Communicated daily specials to customers.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Provided accurate change for cash transactions using a cash register system.
• Served alcoholic beverages responsibly in accordance with state laws.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Adhered to all health codes set forth by local authorities regarding food preparation and storage.
• Performed basic math calculations when computing bills for customers' meals.
• Prepared salads, appetizers, and garnishes to assist kitchen staff.
• Participated in team meetings to discuss new menu items or changes in policy.
• Enforced safety guidelines for employees and patrons of the restaurant.
• Demonstrated knowledge of wine selection, pairings, vintages.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Processed payments accurately using cash registers or POS systems.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Trained new employees to perform duties.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Stocked service areas with supplies during slow periods.
• Set up tables in between patrons to reduce wait times.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Filled condiments and napkin containers during slack periods.
• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Prepared checks, itemizing total meal costs and taxes.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.