Shannon Wilson

Key Successes: Digitized foster onboarding process to increase accessibility; mobilized groups of 10+ volunteers to maintain portions of day-to-day programming; exceeded performance target by 114% Q1 2022; interviewed and published by Maddie's Fund for "Foster Open House" initiative

• Manage and supervise administrative and daily program operations.
• Develop and maintain logistics workflows, procedures and reports as a means for monitoring program growth and success.
• Manage multiple strategic projects with numerous sub-projects or workstreams, overseeing teams of multi-departmental staff and volunteers.
• Conduct one-on-one and group training to educate team members, coaching on productivity strategies to accomplish goals.

Key Successes: Shifted shelter to 100% foster-based care one week prior to national lockdown, onboarding several hundred new foster caregivers; increased program capacity from ~30 cats to over 150 in a two month period

• Cross-trained existing employees in animal care departments to surgical/veterinary departments to maximize team efficiency and organizational capacity.
• Kept detailed records of daily entities, reviewing on a regular basis to monitor KPI's.
• Identified individual employee strengths and assigning tasks based on experience and opportunities for growth.
• Maintained professional, organized, and safe environment for employees and animals in care before and during global pandemic, including transitioning to 100% remote work and subsequent return to office.

Key Successes: established and staffed secondary location for program operations; provided over 3,000 animals access to foster home care in 2019; attended shelter apprenticeship and subsequently developed inaugural field trip programming

• Collaborated with shelter medicine, animal care, and intake teams to ensure the execution of efficient, high-quality care to animals and service to volunteers and clients
• Assisted veterinarians with medical appointments and procedures, including but not limited to suture removal, vaccinations, blood draws, intubation, extubation/recovery, and medicating
• Devised tools to coach team members and increase program success and to enhance professional growth and development
• Supervised staff meetings to discuss new ideas, milestones, successes, and areas of improvement
• Reviewed weekly inventory charts and recorded facility and program needs
• Identified developmental projects and delegated to foster staff, interns, and volunteers
• Nurtured professional relationships with foster family community
• Handled confidential and sensitive situations in a professional matter

• Exercised, fed, and otherwise attended to dogs and cats (both domesticated and feral)
• Cleaned kennels, examination rooms, and operating rooms for building that houses anywhere from 200-300 animals at one time
• Extubated and performed anesthesia recovery tasks on dogs and cats
• Administered fluids and topical treatments, obtained rectal temperatures, and monitored breathing and heart rates on animals post-surgery
• Completed various levels of behavioral and animal handling courses

• Developed multi-faceted enrichment devices to provide mental and physical stimulation for animals
• Prepared animal diets and provided routine medications and supplements to African primates
• Observed animal behavior and documented changes in diet, behavior, and health
• Informed and responded to public regarding exhibit animals, wildlife, and conservation initiatives

• Oversaw employee projects relating to imports, marketing, and web development
• Maintained relationships and communication with international vendors
• Represented company at regional events along east coast and midwest