Shannon Worley
Newport Beach,CA
Summary
High-energy sales person offering 17+ years of retail sales experience specializing in women's RTW and styling. Reliable and respected with a solid history of achievement in both sales and customer service. Motivated leader with strong organizational and prioritization skills. Areas of expertise include identifying a customers needs and tastes, excellent customer service and building relationships for repeat business.
Overview
28
28
years of professional experience
Work History
Women’s Designer RTW Sales Associate
Neiman Marcus
10.2022 - 09.2023
- Maintain a high-level of service for each client.
- Build solid relationships with customers to ensure they will be a returning client.
- Greet customers and ascertain what are each customer wants or needs.
- Recommend, select, and help locate or obtain merchandize based on customer needs and desires.
- Help customers try on or style merchandise.
- Maintain records related to sales.
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Womens Designer Specialist/Personal Shopper
Saks Fifth Avenue
08.2008 - 09.2012
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandize based on customer needs and desires
- Help customers try on or fit merchandize
- Maintain records related to sales
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Designer Handbag Specialist
Bloomingdales
04.2006 - 07.2008
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandize
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Inventory stock and requisition new stock
- Clean shelves, counters, and tables
- Follow up with customers via a thank you card or an e- mail.
Handbag Specialist
Nordstrom
02.2004 - 04.2006
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Inventory stock and requisition new stock
- Exchange merchandize for customers and accept returns
- Clean shelves, counters, and tables
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Compute sales prices, total purchases and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandize
- Education based on customer needs and desires.
Manager
Ichiban Sushi- Bally's Hotel
09.1995 - 02.1998
- Schedule staff hours and assign duties
- Maintain food and equipment inventories, and keep inventory records
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Count money and make bank deposits
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Investigate and resolve complaints regarding food quality, service, or accommodations.
Education
Some College (No Degree) - Graphic Design
San Diego State University
San Diego, CACosmetologist - Cosmetology
Marinello School of Beauty - Burbank
Burbank, CA11.1993
High School Diploma -
Calabasas High School
Calabasas, CA06.1990
Skills
- Customer Service with a smile
- Upbeat and Outgoing Attitude
- Planning and Organization
- Fashion Trends
- People Skills
- Sales Expertise
- Opening and Closing Procedures
- Effective Customer Upselling
Timeline
Women’s Designer RTW Sales Associate
Neiman Marcus
10.2022 - 09.2023
Womens Designer Specialist/Personal Shopper
Saks Fifth Avenue
08.2008 - 09.2012
Designer Handbag Specialist
Bloomingdales
04.2006 - 07.2008
Handbag Specialist
Nordstrom
02.2004 - 04.2006
Manager
Ichiban Sushi- Bally's Hotel
09.1995 - 02.1998
Some College (No Degree) - Graphic Design
San Diego State University
Cosmetologist - Cosmetology
Marinello School of Beauty - Burbank
High School Diploma -
Calabasas High School
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