Shannon Worley
Newport Beach,CA
Summary
High-energy sales person offering 17+ years of retail sales experience specializing in women's RTW and styling. Reliable and respected with a solid history of achievement in both sales and customer service. Motivated leader with strong organizational and prioritization skills. Areas of expertise include identifying a customers needs and tastes, excellent customer service and building relationships for repeat business.
Overview
28
28
years of professional experience
Work History
Women’s Designer RTW Sales Associate
Neiman Marcus
Fashion Island
10.2022 - 09.2023
- Maintain a high-level of service for each client.
- Build solid relationships with customers to ensure they will be a returning client.
- Greet customers and ascertain what are each customer wants or needs.
- Recommend, select, and help locate or obtain merchandize based on customer needs and desires.
- Help customers try on or style merchandise.
- Maintain records related to sales.
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Womens Designer Specialist/Personal Shopper
Saks Fifth Avenue
Costa Mesa, CA
08.2008 - 09.2012
- Greet customers and ascertain what each customer wants or needs
- Recommend, select, and help locate or obtain merchandize based on customer needs and desires
- Help customers try on or fit merchandize
- Maintain records related to sales
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Bag or package purchases, and wrap gifts
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Designer Handbag Specialist
Bloomingdales
Costa Mesa, CA
04.2006 - 07.2008
- Greet customers and ascertain what each customer wants or needs
- Answer questions regarding the store and its merchandize
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Inventory stock and requisition new stock
- Clean shelves, counters, and tables
- Follow up with customers via a thank you card or an e- mail.
Handbag Specialist
Nordstrom
Mission Viejo, CA
02.2004 - 04.2006
- Place special orders or call other stores to find desired items
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Inventory stock and requisition new stock
- Exchange merchandize for customers and accept returns
- Clean shelves, counters, and tables
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Compute sales prices, total purchases and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandize
- Education based on customer needs and desires.
Manager
Ichiban Sushi- Bally's Hotel
Las Vegas, NV
09.1995 - 02.1998
- Schedule staff hours and assign duties
- Maintain food and equipment inventories, and keep inventory records
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- Count money and make bank deposits
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Investigate and resolve complaints regarding food quality, service, or accommodations.
Education
Some College (No Degree) - Graphic Design
San Diego State University
San Diego, CACosmetologist - Cosmetology
Marinello School of Beauty - Burbank
Burbank, CA11.1993
High School Diploma -
Calabasas High School
Calabasas, CA06.1990
Skills
- Customer Service with a smile
- Upbeat and Outgoing Attitude
- Planning and Organization
- Fashion Trends
- People Skills
- Sales Expertise
- Opening and Closing Procedures
- Effective Customer Upselling
Timeline
Women’s Designer RTW Sales Associate
Neiman Marcus
10.2022 - 09.2023
Womens Designer Specialist/Personal Shopper
Saks Fifth Avenue
08.2008 - 09.2012
Designer Handbag Specialist
Bloomingdales
04.2006 - 07.2008
Handbag Specialist
Nordstrom
02.2004 - 04.2006
Manager
Ichiban Sushi- Bally's Hotel
09.1995 - 02.1998
Some College (No Degree) - Graphic Design
San Diego State University
Cosmetologist - Cosmetology
Marinello School of Beauty - Burbank
High School Diploma -
Calabasas High School