Shannon Yocum
Lebanon,TN
Summary
Seasoned waitress with successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
As well as a versatile Stocker proficient in replenishing floor stock and organizing displays to support sales objectives. Well-coordinated in locating and palletizing items for optimal replenishment. Self-motivated team player with strong time management skills.
Also, a Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
6
6
years of professional experience
Work History
Waitress
Waffle House
Lebanon, TN
08.2022 - Current
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
- Processed payments accurately using cash registers or POS systems.
- Provided accurate change for cash transactions using a cash register system.
- Participated in team meetings to discuss new menu items or changes in policy.
- Developed positive relationships with regular customers through friendly conversation.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Drive Thru Cashier
Burger King
Lebanon, TN
11.2020 - 06.2022
- Received payment from customers and made change as needed.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Completed end-of-shift tasks such as counting money in register drawers and reconciling transactions with receipts.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
Resident Care Aide
Cedarstone Enhanced Care
Lebanon , TN
03.2018 - 06.2021
- Maintained a clean, safe and comfortable environment for the residents.
- Ensured that all resident care is provided according to established policies and procedures.
- Performed light housekeeping duties, such as changing linens, cleaning bathrooms and dusting furniture.
- Provided nutritional support by assisting with meal preparation and feeding when required.
- Provided companionship and emotional support to residents.
- Organized games and other activities to engage clients and offer mental stimulation.
- Planned and served meals and snacks to patients according to prescribed diets.
Education
GED -
Cannon County Adult Education
Woodbury03-2017
Skills
- Order Accuracy
- Customer Service
- Guest Relations Management
- Safe Food Handling
- Service prioritization
- Payment Processing
- Food Running
- Point of Sale (POS) system operations
- Effective customer upselling
- Sales expertise
- Supply Restocking
- Food safety understanding
- Sales Techniques
- Cash Handling
- Complaint resolution
- Serving expertise
- Complex Problem-Solving
- Relationship Manager
- High-volume dining
- Performance Improvement
- Compliance standards
- Team Collaboration
- Order Management
- Assembly and production
- General Housekeeping
- Assembly line
- Willing to Learn
- Positive Attitude
- Money Handling
Affiliations
- Well Read.
- I like to Travel in my free time.
- Family Oriented
- Hard Working with a willingness to learn new skills.
Timeline
Waitress
Waffle House
08.2022 - Current
Drive Thru Cashier
Burger King
11.2020 - 06.2022
Resident Care Aide
Cedarstone Enhanced Care
03.2018 - 06.2021
GED -
Cannon County Adult Education