Shannon Young
Mount Morris
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Receptionist position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Bather/Receptionist
PetSmart
09.2025 - Current
- Assisted in bathing and grooming pets to ensure cleanliness and comfort.
- Maintained a safe and organized workspace, adhering to sanitation standards.
- Provided exceptional customer service by addressing pet care inquiries effectively.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Supported team members by effectively managing time and prioritizing tasks during busy periods.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
- Assisted in maintaining a clean and organized workspace, ensuring a safe environment for both staff and pets.
- Managed inventory of bathing supplies and ensured timely reordering when necessary, preventing stock shortages or disruptions to service offerings.
- Reduced appointment cancellations by proactively communicating with clients about scheduling changes or delays.
- Streamlined the check-in process by accurately updating client records, easing administrative burdens on management staff.
Veterinary Technician
Heritage
08.2023 - 12.2023
- Assisted veterinarians in administering vaccinations and treatments to animals.
- Monitored animal health and behavior during examinations and procedures.
- Educated pet owners on post-operative care and nutrition guidelines.
- Maintained accurate medical records using veterinary practice management software.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Bather/Receptionist
PetSmart
03.2023 - 08.2023
- Monitored pet behavior during grooming sessions to ensure safety and well-being.
- Trained new staff on proper bathing techniques and equipment usage.
- Implemented feedback from pet owners to improve grooming services offered.
- Participated in ongoing training to stay updated on best practices in pet care.
Janitor
Sparrow Health
07.2019 - 03.2020
- Maintained cleanliness and sanitation in patient areas, ensuring compliance with health regulations.
- Operated cleaning equipment such as floor buffers and vacuums to enhance facility appearance.
- Assisted in inventory management of cleaning supplies, ensuring availability for daily operations.
- Conducted routine inspections of facilities to identify maintenance needs and address concerns promptly.
- Collaborated with team members to develop efficient cleaning schedules, optimizing workflow and productivity.
Education
High School Diploma -
Douglas Welch
Ionia, MISkills
- Patience and empathy
- Cleanliness and sanitation
- Gentle handling
- Stress reduction techniques
- Appointment scheduling
- Basic accounting
- Customer service
- Time management
- Multitasking Abilities
- Excellent communication
Languages
American Sign Language
Limited Working
Timeline
Bather/Receptionist
PetSmart
09.2025 - Current
Veterinary Technician
Heritage
08.2023 - 12.2023
Bather/Receptionist
PetSmart
03.2023 - 08.2023
Janitor
Sparrow Health
07.2019 - 03.2020
High School Diploma -
Douglas Welch