Summary
Overview
Work History
Education
Skills
Languages
Timeline
Education Certificates
Hi, I’m

Shannon Zuberbuhler

Rancho Mirage,CA

Summary

Retail professional with experience in delivering top-notch customer service and maintaining clean, organized spaces. Proven ability to support team collaboration and adapt to dynamic environments. Reliable and focused on achieving results with strong communication and problem-solving skills.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience

Work History

Cinemark

Floor Staff / Concession Attendant
10.2022 - Current

Job overview

  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Assisted customers with inquiries, locating products, and making informed recommendations to meet their needs.

Cheesecake Factory

Hostess/ Designated Trainer
09.2022 - 12.2024

Job overview

  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Beth Abraham Center

Certified Nurse Assistant
10.2019 - 08.2022

Job overview

  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Served as a mentor to new staff members, providing guidance and support during their onboarding process.
  • Boosted overall patient satisfaction through genuine empathy, active listening skills, and consistent professionalism in all interactions.
  • Facilitated safe transportation within the facility using wheelchairs or gurneys when necessary for appointments or treatments.

Federal Emergency Management Agency

Fema Corps Member
02.2018 - 11.2018

Job overview

  • Assigned to several different regional offices with administrative work
  • Registered survivors for federal assistance
  • Provided on-hand community service to many disasters impacted communities and national parks

Education

College of The Desert

Associate of Science from Hospitality Management

University Overview

National Health Career Association

Patient Care Technician/Assistant
04.2021

University Overview

Lehman College School of Continuing Education

Certified Phlebotomy Course
09.2020

University Overview

Lehman College School of Continuing Education

Certified EKG Course
09.2019

University Overview

NYC Dept. of Health

Certified Nurse Assistant
08.2019

University Overview

U.S. Dept. of Homeland Security FEMA / Base Course Program
11.2017

University Overview

IS-700 - Introduction to the National Incident Management System [NIMS]; ICS-100 - Introduction to the Incident Command

Pelham Lab High School

High School Diploma from Credential
06.2017

University Overview

Skills

  • Bilingual
  • Customer service
  • Interpersonal communication
  • Multitasker
  • Adaptability
  • Fast paced
  • Active listening
  • Cleanliness and hygiene
  • Cash handling expertise
  • Workplace safety
  • Customer assistance

Languages

English
Spanish
Professional Working

Timeline

Floor Staff / Concession Attendant
Cinemark
10.2022 - Current
Hostess/ Designated Trainer
Cheesecake Factory
09.2022 - 12.2024
Certified Nurse Assistant
Beth Abraham Center
10.2019 - 08.2022
Fema Corps Member
Federal Emergency Management Agency
02.2018 - 11.2018
National Health Career Association
Patient Care Technician/Assistant
Lehman College School of Continuing Education
Certified Phlebotomy Course
Lehman College School of Continuing Education
Certified EKG Course
NYC Dept. of Health
Certified Nurse Assistant
U.S. Dept. of Homeland Security FEMA / Base Course Program
Pelham Lab High School
High School Diploma from Credential
College of The Desert
Associate of Science from Hospitality Management

Education Certificates

Education Certificates
  • Hospitality Management, College of the Desert, Present
  • Valid California State Driver’s License, 10/01/22, Y9661430
  • High School Diploma, Pelham Lab High School, 06/01/17
  • Patient Care Technician/Assistant, National Health Career Association, 04/01/21, N4F4R3G4
  • Certified Phlebotomy Course, Lehman College School of Continuing Education, Fall 2020
  • Certified EKG Course, Lehman College School of Continuing Education, Fall 2019
  • Certified Nurse Assistant, NYC Dept. of Health, 08/01/19, NY000423648E
  • U.S. Dept. of Homeland Security FEMA / Base Course Program, IS-700 - Introduction to the National Incident Management System [NIMS], ICS-100 - Introduction to the Incident Command, 11/01/17
  • Management of Food and Beverage Operations Exam 6th Ed., 12/01/24, bb3c115b-5008-485b-b6c6-f1e17b9203aa
Shannon Zuberbuhler