Shannon C. Yelle
New Durham,USA
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
Certified Driving Instructor
Northeast Rehabilitation Hospital
Salem, New Hampshire
09.2025 - Current
- Engages patient in meaningful, age appropriate, and goal directed activity
- Demonstrates creative problem solving as evidenced through numerous training approaches per each identified problem area
- Continually aware of patient’s status through ongoing reassessment in order to update short term/long term goals and plan on a weekly basis and prior to discharge
- Demonstrates ability to creatively adapt to changes in patient or department needs without jeopardizing quality care
- Openly and effectively shares knowledge with other staff and effectively teaches skills to students through treatment suggestions and co-treatments as applicable
- Consistently acts as a resource for education of patients, family and community
- Effectively represents the Driving Department and the hospital in patient education programs, family education programs and community events and marketing presentations as requested
- Reported unsafe driving practices observed during shifts to supervisors immediately
- Adhered to all company policies and procedures related to safe driving practices
- Followed designated routes while ensuring safe driving practices were adhered to
Medical Assistant
Northeast Rehabilitation Hospital
Portsmouth, NH
06.2023 - 09.2025
- Performs Medical Assistant duties at various practice locations
- Perform clinical procedures under supervision of physicians in exam rooms
- Escorts patients to exam rooms, interviews patients, measures vital signs, including weight, blood pressure, pulse, temperature, and documents all information in patient's electronic charts
- Ensures all related reports, labs and other information is filed is available in patients' electronic medical records prior to their appointment.
- Keeps exam rooms stocked with adequate medical supplies
- Triages messages from patients to physicians
- Reviews and understands admissions process; verifies and obtains all necessary information required for billing
- Collaborated with healthcare team to coordinate patient treatment plans effectively.
Pre-Registration Specialist
Northeast Rehabilitation Hospital Network
Salem, NH
01.2023 - 06.2023
- Receives and coordinates daily referral activity with team members.
- Verifies insurance benefits for all 3rd party payors.
- Determines payor specific requirements, such as the need for a PCP referral and benefit limits.
- Communicates payor specific requirements to registration personnel in a timely fashion via faxed verification/benefit tracking sheet.
- Maintains open communication with those individuals involved in the insurance verification process/registration process. These include but are not limited to; patients, caregivers, billing department and other hospital departments as required, insurance companies and physician's offices.
- Establishes a pre-registration for all patients in a timely manner.
- Documents all demographic and financial information in computerized registration process.
- Responds to all information requests from Patient Accounts, Medical Records and Supervisors and documents resolution.
Patient Service Representative
Northeast Rehabilitation Hospital Network
Portsmouth, NH
08.2019 - 12.2022
- To serve as a communication and information resource for patient services
- Reviews Verification/Benefit Slip with all patients prior to initiation of initial services and upon notification of change in insurance plan
- Works with physician's offices, staff, and patients to resolve insurance issues
- Documents, communicates, and follows up on all patient registrations, and insurance authorizations for all 3rd party payers
- Review ending authorizations or audit reports
- Checks charts daily to ensure all patients are treating within authorization
- Follows all Medicare guidelines
- Contact insurance companies to perform appropriate benefit verifications prior to patient's appointment.
Registration Clerk
Northeast Rehabilitation Hospital Network
Portsmouth, NH
03.2018 - 08.2019
- To serve as a support to the front office and communication and information resource for patient services
- Maintains patient confidentiality and adheres to HIPAA regulations
- Obtains all necessary referral information from patients, physicians and hospitals
- Schedules Initial Evaluations and coordinates patient schedules for therapy in a timely manner
- Responds to all information requests from patient accounts, medical records, and Clinic Manager and documents solution
- Collects, records, and reconciles all cash transactions daily and forwards collections to hospital cashier in a timely manner
Housekeeper
NORTHEAST REHABILITATION HOSPITAL
Portsmouth, NH
02.2017 - 03.2018
- Responsible for maintaining the interior/exterior of facility in a clean and orderly manner
- Performs preventative and corrective cleaning of assigned areas in accordance with the department's cleaning procedures and policies
- Clean and disinfect offices, patient rooms, treatment areas, common areas, bathrooms, corridors, food service areas and any other areas assigned, using appropriate chemicals for the job-specific task
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH 09.2010 - 02.2026
Certified Driving Instructor -
White Mountains Community College
Berlin, NH 02.2025 - 02.2026
Associates of Science - Business Management
Lakes Region Community College
Laconia, NH, USSkills
- Time management
- Problem resolution
- Conflict resolution
- Medical terminology knowledge
Timeline
Certified Driving Instructor
Northeast Rehabilitation Hospital
09.2025 - Current
Certified Driving Instructor -
White Mountains Community College
02.2025 - 02.2026
Medical Assistant
Northeast Rehabilitation Hospital
06.2023 - 09.2025
Pre-Registration Specialist
Northeast Rehabilitation Hospital Network
01.2023 - 06.2023
Patient Service Representative
Northeast Rehabilitation Hospital Network
08.2019 - 12.2022
Registration Clerk
Northeast Rehabilitation Hospital Network
03.2018 - 08.2019
Housekeeper
NORTHEAST REHABILITATION HOSPITAL
02.2017 - 03.2018
Bachelor of Arts - Psychology
Southern New Hampshire University
09.2010 - 02.2026
Associates of Science - Business Management
Lakes Region Community College