Shannon J Craig
IT Technician
Yuma,Arizona
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
IT Technician
City Of Yuma
01.2024 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
Technical Support Assistant
City Of Yuma/ YRCS
10.2022 - 01.2024
- Used ticketing systems to manage and process support actions and requests.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Managed office inventory and ordered new supplies when items were running low.
- Completed bi-weekly payroll for company employees.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
Bookkeeper
Yuma Carpets & Tile, Inc
02.2021 - 10.2022
- Posted daily receipts and payments in accordance with corporate protocols.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Supported operations by communicating with customers, filing documents and managing data.
- Completed payroll for employees and maintained detailed records of procedures.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Maintained and processed invoices, deposits and money logs.
Legal Assistant
TOROK LAW
10.2020 - 02.2021
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Prepared for trials, conducting legal research and drafting pleadings.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Completed document revisions, court document filings, travel arrangements and client billing.
Legal Assistant
Bowman, Smith & Kallen, PLLC
05.2019 - 10.2020
- Prepared for trials, conducting legal research and drafting pleadings.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed electronic filings.
- Organized key evidence exhibits to prepare for trials.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
Legal Secretary
Ketterman, Rowland & Westlund
08.2017 - 04.2019
- Filed documents with courts on behalf of attorney.
- Created, indexed and maintained client binders.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Maintained calendar and tickler system for managing partner, associate attorney and senior paralegal.
- Received and placed telephone calls to clients and prospective clients.
- Transcribed legal documents and phone conversations.
- Obtained signatures from attorneys for legal documents.
- Assisted attorneys in collecting employment, medical and other records.
- Completed accident reports, trial and courtroom requests and applications for clients.
File Clerk
LeCrone Law Firm
05.2016 - 08.2017
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Trained junior clerical staff on department procedures.
- Responded to internal and external requests for information.
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Education
degree - Engineering Technology
Devry University
03.2022 - Current
degree - Engineering
abilene christian university
abilene, txstudies
Sherman High school
sherman, txSkills
Windows 10
Microsoft Outlook
QuickBooks Pro
Correspondence
Administrative support
Legal/Court Processes
Client service and support
Case management
Desktop Technical Support
Technical Support
Application installations
Help Desk Operations
Remote Support
Certification
Comptia Network +
Timeline
Information Technology
06-2024
IT Technician
City Of Yuma
01.2024 - Current
Comptia Network +
05-2023
Technical Support Assistant
City Of Yuma/ YRCS
10.2022 - 01.2024
degree - Engineering Technology
Devry University
03.2022 - Current
Bookkeeper
Yuma Carpets & Tile, Inc
02.2021 - 10.2022
Legal Assistant
TOROK LAW
10.2020 - 02.2021
Legal Assistant
Bowman, Smith & Kallen, PLLC
05.2019 - 10.2020
Legal Secretary
Ketterman, Rowland & Westlund
08.2017 - 04.2019
File Clerk
LeCrone Law Firm
05.2016 - 08.2017
degree - Engineering
abilene christian university
studies
Sherman High school
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