James Wolfe
Sarasota,FL
Summary
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Technician
AION Health Group/Northlake Recovery
11.2021 - 03.2023
- Supported 125+ Users in a Windows Network Environment
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Set up and maintained user accounts and client access.
- Linked computers to network and peripheral equipment.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained office PCs, networks and mobile devices.
Installer/Software and CCTV Support
SSM Security Systems And More
07.2019 - 11.2021
- Configured Camera apps for PC, Mac and Phone.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Performed routine maintenance on security equipment by cleaning monitors and adjusting cameras for proper focus and depth of field.
- Corrected common malfunctions to restore conformance of equipment.
Tier 2 Site Support Technician
CEMEX
02.2013 - 08.2013
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Lotus Notes Email Client Installation/Configuration/Troubleshooting/Support/ID File(s) and Password Resets.
- Troubleshot Win XP Pro and Win 7 Issues.
- SAP Account Creation/Deletion and Password Resets.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided on-call support for critical issues related to [Software].
- Configured hardware and granted system permissions to new employees.
Education
Bachelor of Science - Computer Technology
American College of Arts And Technology
St Joseph, MO06.2006
CommVault Galaxy -Backup & Recovery Administrator - Information Technology
CommVault® Galaxy™ ‘
San Francisco, CA08.2003
Skills
- Microsoft Windows and Office
- Network Maintenance
- Video Surveillance Systems
- Troubleshooting Network Issues
- Configuring Devices
- Microsoft Teams
- Computer System Maintenance
- Analytical and Methodical
- Computer Operating Systems
- Microsoft Exchange
- LAN and WAN Assessment
- Windows 10
Certification
CommVault® Galaxy™ ‘Backup & Recovery’ Unified Data Recovery Certified Systems Administrator (Completed 8/19/2003)
Additional Information
1) Darin Carter (Marketing Director @ AION Health Group) 561-292-8669
2) Teresa Zechman (Director @ Northlake Recovery) 772-418-2708
- More References available upon request.
Timeline
IT Technician
AION Health Group/Northlake Recovery
11.2021 - 03.2023
Installer/Software and CCTV Support
SSM Security Systems And More
07.2019 - 11.2021
Tier 2 Site Support Technician
CEMEX
02.2013 - 08.2013
Bachelor of Science - Computer Technology
American College of Arts And Technology
CommVault Galaxy -Backup & Recovery Administrator - Information Technology
CommVault® Galaxy™ ‘
CommVault® Galaxy™ ‘Backup & Recovery’ Unified Data Recovery Certified Systems Administrator (Completed 8/19/2003)
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