Shannon D. Hyder
1612 Whistler Dr Little Elm,TX
Summary
Dynamic and results-oriented professional with a proven track record. Team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
Work History
Firefighter/Paramedic
City of Dallas
11.2002 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
Account Management Specialist
Verizon
01.1998 - 11.2002
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Tracked statistical information for department and compiled data into reports submitted to management according to rigorous timetables.
- Maximized client retention through attentive relationship management and proactive problem-solving efforts.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Organized client events and presentations to showcase product offerings, enhancing brand awareness and fostering loyalty among customers.
Education
Dallas Fire Academy
Skills
- Emergency Response
- Firefighting
- Report Preparation
- Data-driven decision-making
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- Microsoft Excel
- Microsoft Power Point
- WordPerfect
- Adobe Acrobat Professional
Job Related Training
Introduction to Data Protection
City of Dallas Compliance Plan of Conduct
Privacy & Security Training
Security Awareness
HIPPA Compliance
Sexual Harassment Training
Anti-Discrimination Regulations
Timeline
Firefighter/Paramedic
City of Dallas
11.2002 - Current
Account Management Specialist
Verizon
01.1998 - 11.2002
Dallas Fire Academy
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