Shannon Elizabeth Dickerson
Smiths Station,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A Sales Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate
America's Thift Store
08.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels and restocking merchandise as needed.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
Trainer
Chic-Fil-A
03.2022 - 08.2023
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Supported productivity increase and business growth through new hire training and mentoring.
- Demonstrated strong multitasking skills by managing multiple tasks simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate of Science - Pharmaceutical Sciences
Southern Union State Community College
Opelika05.2026
High School Diploma -
Smiths Station High School
Smiths Station, AL05.2023
Skills
- Customer Service
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Retail Sales
- Store Opening and Closing
Timeline
Retail Sales Associate
America's Thift Store
08.2023 - Current
Trainer
Chic-Fil-A
03.2022 - 08.2023
Associate of Science - Pharmaceutical Sciences
Southern Union State Community College
High School Diploma -
Smiths Station High School
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