Shannon Hayes
Gilbert,AZ
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Strong advocate for those in need and committed to providing best possible service.
Overview
8
8
years of professional experience
Work History
Community Advocate
Black Mothers Forum
09.2017 - Current
- Develops partnerships with stakeholders to address pressing community concerns effectively.
- Advocates for marginalized populations in policy discussions, amplifying their voices in decision-making processes.
- Educates policymakers on pertinent issues affecting the community, influencing positive change at the legislative level.
- Speaks at public events, evangelizing for organizational goals and interests.
- Collaborates with local organizations to identify needs and develop community-based programs.
- Develops and maintains relationships with community organizations and agencies.
- Develops and implements programs to engage and empower underserved populations.
- Serves as an accessible resource for locals seeking assistance or guidance on navigating complex systems related to employment, housing, or education.
Census Field Manager
U.S. Census Bureau
12.2019 - 11.2020
- Oversaw the activities of field data collection and directly supervise an assigned team of 10-15 Census Field Supervisors and approximately 3-5 office support clerks
- Provided group and individual training, monitor daily assignments, provided advice and guidance to subordinate staff to establish an effective working relationship with traditionally hard to enumerate populations or with specific populations indigenous to the area my team was responsible for, including community, religious, or other characteristics
- Ensured that specific levels of quality and progress of field operations were met through analysis of various computer-generated reports and observation.
Owner/Operator
Hayes Resource Group, LLC
10.2018 - Current
- Provides Notary, Loan Signing and Trust Delivery Agent services.
- Offers personal financial strategies, facilitates financial literacy workshops for K-12 schools, non-profit organizations, and small businesses through the MoneyUP Financial Coaching Clinic.
Customer Operations Manager
Mr. Cooper (Nationstar Mortgage)
08.2016 - 10.2018
- Facilitated regular coaching sessions for call center operations staff of 100, Coordinated with managers to implement disciplinary action for underperforming employees
- Responsible for direct supervision/leadership/development of 12 managers and teams
- Provided weekly/monthly reporting on coaching sessions to include results indicating quality assurance improvement for staff MTD/YTD
- Interviewed, selected, oriented, coached, and counseled employees to ensure that policies and procedures are being followed, facilitated monthly meetings with management and executive teams to discuss current trends, needs and coaching clinic effectiveness.
Education
Accounting And Business Management
Florida Agricultural And Mechanical University
Tallahassee, FLLicenses |Certifications
- Notary Public/Certified Loan Signing Agent - AZ Commission #588890
- Licensed Life & Health Insurance Agent - AZ NPN 6740434
- FICO Certified Professional & Member of the Credit Consultant Association
- Volunteer Virtual Classroom Educator - Nepris, Inc.
- Volunteer Family Advocate - Black Mothers Forum, Inc.
- Volunteer - AZ 2020 Black Census Count Committee
Timeline
Census Field Manager
U.S. Census Bureau
12.2019 - 11.2020
Owner/Operator
Hayes Resource Group, LLC
10.2018 - Current
Community Advocate
Black Mothers Forum
09.2017 - Current
Customer Operations Manager
Mr. Cooper (Nationstar Mortgage)
08.2016 - 10.2018
Accounting And Business Management
Florida Agricultural And Mechanical University
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