Shannon Juanita Carroll
Mebane,NC
Summary
Job Objectives: Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Business Manager
Ray’s Construction
Raleigh, NC
09.2012 - Current
- Bookkeeping experience (payroll, accounts payable, accounts receivable, data entry)
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Monitored daily operations and implemented changes to maintain highest quality of care for each patient.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Defined clear targets and objectives and communicated to other team members.
- Delivered performance reviews, recommending additional training or advancements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maximized cash flow through optimal billing and collection processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established team priorities, maintained schedules and monitored performance.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Utilized company's accounting systems to review reports and prepare assessments.
- Created reports, presentations and other materials for executive staff.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved productivity while reducing staffing and operational costs by 100%.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
Bartender/ Waitress
Zbowl – Bowling Alley
Mebane, NC
09.2011 - 05.2012
- Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
- Prepare all types of alcoholic Beverages & Specialty drinks for all customers at legal age
- Always make sure Table is bussed when done with food so they can enjoy their selves during their visit without dirty dishes in their way.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Stayed up-to-date on menu changes to help customers make food choices.
- Processed orders and sent to kitchen employees for preparation.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Followed strict recipes and drink measurements to minimize product used.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Consulted with managers to organize special events and promotions.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Motivated staff to perform at peak efficiency and quality.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assistant Director of Graduate Studies St
Duke University Mathematics Dept – Graduate School
Durham, NC
08.2005 - 02.2012
- Interpret new directives, policies and regulations and inform appropriate personnel of changes; make decisions on specific operating problems and issue instructions in name of department or division head
- Control and maintain divisional or departmental files of records, reports and correspondence required for reference and efficient operation of division or department; insure maintenance of up-to-date management and procedural manuals, directives and related records
- Assist in preparation of complex and diversified departmental or divisional budgets making recommendations and projections based on knowledge of program activities and departmental operations; inform staff members of financial status of various projects
- Compile data and statistics; prepare complex reports and proposals requiring identification of sources, compilation, analysis and evaluation of data
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Supported health agency inspections as liaison to regulatory agencies on technical and manufacturing issues related to assigned product and processes.
- Supported capital project planning and contributed to feasibility studies.
- Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
- Verified supply chain conformance with production requirements by cultivating productive vendor relationships.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Managed data transfers and proactively resolved issues at manufacturing sites through effective troubleshooting.
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Reviewed proposed regulatory changes and evaluated potential impacts on business operations.
Education
No Degree - Phlebotomy
Triple A Phlebotomy School
Durham, NC05.2014
Notary Public -
Duke University
Durham, NC05.2014
Serve Safe Certification - Food Preparation
Durham Technical Community College
Durham, NC08.2014
SAP Accounting, Certified Visa Administrator – - Accounting And Business Management
Duke University
Durham, NC03.2009
CERTIFICATE - Human Resources Development
Duke University
Durham, NC08.2008
Associate of Business Administration - Business Administration And Management
Alamance Community College
Haw River, NC07.2006
High School Diploma -
Alamance Community College
Graham, NC08.2004
Skills
- Program Optimization
- Leading Meetings
- Closing Procedures
- Internal Controls and Reporting Systems
- Maintaining Employee Records
- Human Resources Knowledge
- Bookkeeping Skills
- Payroll Auditing
- Financial Reporting and Analysis
- Familiar with Account Coding
- Tax Law Understanding
- HR Support
- Word Processing
- Report Writing
- Recordkeeping Skills
- Proficient in Payroll System]
- ADP Workforce Now
- Risk Assessment and Classification
- Biweekly Payroll Management
- Networking Strength
- Business Administration
- Microsoft Onenote
- Proposal Writing
- Google AdWords
- Operating Procedures and Policies
- Business Planning
- Free Cash Flow Analysis
- Quality Assessments
- Database Maintenance
- Tax Computing
- General Ledger Reconciliation
- Tax Return Preparation
- GAAP Accounting Practices
- Federal and State Tax Returns
- Income Tax Compliance
- Microsoft Office
- Sage 50 Accounting Software
- Inventory Assessments
- Managing Fleet Vehicles
- Account Management and Updating
- Scheduling and Coordinating
- Coaching and Mentoring
- Timelines and Milestones
- Budget Controls
- Budgeting and Cost Control
- Time Management
- Staff Management
- Operations Management
- Purchasing
- Supervision and Training
Certification
- CM - Certified Manager Certification
Languages
Spanish
Full Professional
Timeline
Senior Business Manager
Ray’s Construction
09.2012 - Current
Bartender/ Waitress
Zbowl – Bowling Alley
09.2011 - 05.2012
Assistant Director of Graduate Studies St
Duke University Mathematics Dept – Graduate School
08.2005 - 02.2012
No Degree - Phlebotomy
Triple A Phlebotomy School
Notary Public -
Duke University
Serve Safe Certification - Food Preparation
Durham Technical Community College
SAP Accounting, Certified Visa Administrator – - Accounting And Business Management
Duke University
CERTIFICATE - Human Resources Development
Duke University
Associate of Business Administration - Business Administration And Management
Alamance Community College
High School Diploma -
Alamance Community College