Shannon L Jones
Glade,KS
Summary
Motivated Customer Service Professional experienced in delivering positive customer experiences through strong work ethic and adaptability. Demonstrated ability to manage multiple tasks and excel under pressure while quickly mastering new skills. Committed to enhancing organizational brand through consistent and organized practices.
Overview
7
7
years of post-secondary education
17
17
years of professional experience
Work History
Correctional First Sergeant
Norton Correctional Facility KDOC
Norton, KS
06.2023 - Current
- Collaborated with diverse coworkers to achieve goals and resolve issues related to incarcerated resident activities, including security checks and disciplinary reports.
- Coordinated teamwork between departments to align goals and enhance operational effectiveness.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
Biomedical Technician II DOT
The Children's Mercy Hospital and Clinics
Kansas City, MO
05.2009 - 08.2022
- Calibrated diagnostic equipment to hospital standards.
- Performed preventive maintenance on life-support and patient-care equipment.
- Troubleshot electrical and mechanical faults using test instruments.
- Inspected biomedical equipment for pediatric hospital clinical use.
- Documented service work in maintenance tracking systems.
- Followed safety, infection control, and regulatory procedures.
- Provided training sessions to clinical staff on the proper use of newly installed medical instruments.
- Maintained inventory logs of medical supplies and parts used for repairs.
Education
Certificate Of Completion - Basic Officer's Training
Norton Correctional Facility KDOC
06.2023 - 08.2023
Master of Science - Biomedical Engineering
Texas Tech University Lubbock
Lubbock, TX 05.2001 - 08.2005
Associates Of Applied Science Electronics Technology - Associates Applied Science Electronics Technology
Northwest Kansas Technical College
Goodland , Kansas 04.1997 - 10.1999
Skills
- Security operations
- Incident reporting
- Disciplinary reporting
- Safety compliance
- Facility procedures
- Shift coordination
Timeline
Correctional First Sergeant
Norton Correctional Facility KDOC
06.2023 - Current
Certificate Of Completion - Basic Officer's Training
Norton Correctional Facility KDOC
06.2023 - 08.2023
Biomedical Technician II DOT
The Children's Mercy Hospital and Clinics
05.2009 - 08.2022
Master of Science - Biomedical Engineering
Texas Tech University Lubbock
05.2001 - 08.2005
Associates Of Applied Science Electronics Technology - Associates Applied Science Electronics Technology
Northwest Kansas Technical College
04.1997 - 10.1999