Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shannon L Shaw

Las Vegas,NV

Summary

Accomplished professional with a strong work ethic and deep cleaning expertise, previously enhancing Airbnb's community standing. Demonstrated reliability and safety awareness, achieving zero accidents. Skilled in managing budgets and negotiating contracts, ensuring cost-effective solutions. Proven ability to resolve complex issues and maintain confidentiality, enhancing customer satisfaction.

Overview

7
7
years of professional experience

Work History

Turnover Cleaning Specialist

Airbnb
09.2024 - Current
  • Handled equipment, chemicals, and materials properly and with caution.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Adhered to safety protocols, resulting in zero complaints, hazards, or lost-time accidents.
  • Elevated company standing within the community through participation in local events promoting environmental awareness.

Group Sales & Events Manager

The Victus Group
11.2021 - 01.2023
  • Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Implemented innovative event themes and designs to create memorable experiences for attendees.
  • Managed administrative logistics of events planning, event booking, and event promotions.

Unemployment Claims Specialist

Bank of America
06.2018 - 11.2021
  • Assisted claimants in navigating the unemployment benefits system, addressing concerns, and answering inquiries promptly.
  • Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.

Education

Associate of Science - Business Communication

University of Hawaii At Maui
Honolulu, HI
06-1999

Hana High School
Hana, HI
06-1987

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Safety awareness
  • Deep cleaning expertise

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved several events through effectively helping with community outreach.
  • Supervised team of 6 staff members.
  • Documented and resolved problems which led to conflicts resolution.
  • Achieved accurate scheduling by introducing events managements for Cvent.
  • Resolved product issue through consumer testing.
  • Collaborated with team of in the development of
  • Achieved by completing with accuracy and efficiency.

Timeline

Turnover Cleaning Specialist

Airbnb
09.2024 - Current

Group Sales & Events Manager

The Victus Group
11.2021 - 01.2023

Unemployment Claims Specialist

Bank of America
06.2018 - 11.2021

Associate of Science - Business Communication

University of Hawaii At Maui

Hana High School
Shannon L Shaw