Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karina Coelho

West Palm Beach,FL

Summary

Seeking an equal opportunity employer to secure a challenging position in a reputable organization to expand my learnings, knowledge and drive with great interpersonal skills.

Overview

7
7
years of professional experience

Work History

Cleaning Specialist/Business Owner

Together We Tidy
West Palm Beach, FL
08.2023 - Current
  • Managed inventory of supplies, including paper towels, soap dispensers, and trash bags.
  • Executed deep cleaning, dusting, and vacuuming tasks efficiently and within deadlines.
  • Maintained effective communication with staff regarding job progress and potential issues.

Senior Patient Care Advocate

Express Scripts Inc
Port Saint Lucie, FL
01.2025 - 07.2025
  • Responsible for case management, research, documentation, and the resolution of highly escalated issues for the benefit of the member, the client, and the company, while focusing on positive outcomes.
  • Worked closely with case managers, ensuring continuity of care across multiple settings.
  • Provided patient-centered advocacy and support to ensure quality care and positive outcomes.
  • Handle complaint inquiries in a courteous, professional, timely, and comprehensive manner in accordance with internal standards and guidelines.

Customer Service Subject Matter Expert

Lasik Vision Institute
West Palm Beach, FL
12.2018 - 11.2020
  • Assisted customers with product returns, exchanges, replacements, refunds, warranties, and other related processes.
  • Performed data entry into various databases to update customers' information accurately.
  • Conducted regular meetings with team members to discuss challenges faced during interactions with customers and develop solutions accordingly.
  • Work on site in a team environment and contribute to positive team experience.

Education

GED -

Pembroke High School
Pembroke, MA
01-2010

Skills

  • Strong work ethic
  • Reliability and punctuality
  • Problem solving
  • Multitasking abilities
  • Flexible schedule
  • Computer literate with extensive software skills covering a wide variety of applications, such as Microsoft Windows, Word, PowerPoint, and Outlook
  • Strong written and verbal communication skills

Timeline

Senior Patient Care Advocate

Express Scripts Inc
01.2025 - 07.2025

Cleaning Specialist/Business Owner

Together We Tidy
08.2023 - Current

Customer Service Subject Matter Expert

Lasik Vision Institute
12.2018 - 11.2020

GED -

Pembroke High School

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Karina Coelho