Shannon Lee Silverhorn
Louisville,KY
Overview
7
7
years of professional experience
Work History
Lead Kitchen and Bath Designer
Lowes Home Improvment
Louisville, KY
03.2002 - 03.2007
- Created detailed 3D layouts for kitchens and baths, ensuring alignment with client preferences and enhancing overall design quality.
- Engaged with clients to evaluate needs, preferences, and budget constraints for customized solutions.
- Collaborated with clients to showcase design concepts and product selections, facilitating alignment with their creative vision.
- Oversaw project timelines and coordinated installations to guarantee flawless execution of designs.
- Engaged in ongoing education to enhance knowledge of current developments in cabinets, countertops, and appliances.
- Led a team of 6 kitchen designers to create innovative design solutions. Oversaw the final design approval process to ensure alignment with client specifications before sale order and installation.
- Partnered with builders to create innovative kitchen, bath, and office designs that enhance functionality and aesthetics.
- Demonstrated proficiency in assisting customers within high-pressure, fast-paced environments.
- Achieved improved sales through collaboration with store manager on strategic initiatives. Enhanced customer service quality by facilitating design training programs. Contributed to a positive shopping experience by implementing effective customer service techniques.
- Advised customers on flooring, plumbing, and electrical options, contributing to the development of tailored home design projects.
- Developed strong vendor relationships to source quality materials that meet project specifications and client expectations.
- Assisted in the development of marketing materials, including portfolio updates and social media content, to attract new clients and showcase successful projects.
Kitchen and Bath Designer
The Home Depot Inc
Louisville, KY
01.2000 - 03.2002
- Created detailed design plans with 20/20 software for custom kitchen and bath projects, ensuring alignment with client preferences and industry standards.
- Collaborated with clients to understand design preferences, ensuring tailored solutions for individual needs.
- Facilitated selection of materials, fixtures, and finishes to ensure alignment with project budgets and timelines.
- Conducted site measurements to ensure accuracy in design implementation and product selection.
- Coordinated with contractors and vendors to facilitate timely delivery of products and services.
- Provided exceptional customer service by addressing client inquiries and resolving issues promptly.
- Compiled and organized project documentation, featuring specifications and drawings, to ensure clarity and client approval.
- Oversaw multiple projects concurrently, ensuring meticulous attention to detail at every stage of the design process.
- Facilitated communication with installation teams to effectively tackle on-site problems, minimizing delays and enhancing client experience.
- Consistently met or exceeded sales goals through a combination of exceptional design skills and attentive customer service.
- Generated increased sales through effective presentations of design concepts to clients.
- Stayed current on industry trends and emerging technologies, incorporating them into innovative designs as appropriate.
- Created detailed space planning concepts, emphasizing cohesive color palette selections and curated textile presentations for optimal visual impact.
- Presented design proposals to clients to establish clear project expectations and goals.
- Elevated to managerial position overseeing kitchen, bath, and home decor department.
- Cultivated strong client relationships and achieved highest sales in first year through dedicated effort and outstanding service delivery.
- Integrated interior design experience into kitchen and bath sales processes to drive revenue growth.
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Professional designer with focus on kitchens and baths, bringing wealth of experience in creating functional and aesthetically pleasing spaces. Known for strong collaboration and adaptability, consistently delivering results that meet client and project needs. Expertise includes space planning, material selection, and project management, with keen eye for detail and design trends. Emphasizes team synergy and client satisfaction, ensuring high-quality outcomes in every project.
Timeline
Lead Kitchen and Bath Designer
Lowes Home Improvment
03.2002 - 03.2007
Kitchen and Bath Designer
The Home Depot Inc
01.2000 - 03.2002