SHANNON MAYE
Cartersville,GA
Summary
Hardworking and reliable individual with strong ability in problem solving and time management. Offering detail oriented, interpersonal and transferable skills. Highly organized, proactive and punctual with team-oriented mentality as well as independent capacities.
Overview
20
20
years of professional experience
Work History
Administrative Assistant - Fleet Department
Crete Carrier Corporation
Marietta, GA
11.2022 - Current
- Assist, support and advocate for 5,000+ fleet drivers to promote successful deliveries and provide excellent customer service.
- Coordinate with drivers, safety and authorized clinic to renew medical card certification for a DOT physicals.
- Administer random drug screens, certified BAT
- Report maintenance and repair needs for transportation vehicles and equipment.
- Pleasantly welcome company drivers and visitors, answer phone calls and maintain front reception desk.
- Answer phone calls and emails to provide information, resulting in effective business correspondence.
- Respond effectively to sensitive inquiries or complaints.
- Communicate with upper management and drivers to build lasting relationships.
Mortgage Loan Closer
NewRez, LLC
Atlanta, GA
08.2020 - 11.2022
- Verified accuracy of information on mortgage documents.
- Promoted strong commitment to productive loan processing by following up with necessary parties and quickly resolving issues.
- Scheduled closing meeting after gathering and preparing loan package documentation.
- Responded to customer questions quickly and returned calls within 1 hour.
- Delivered high level of service to every loan stakeholder through effective communication and explanation of Final Closing Disclosure and Closing Package documentation to Loan Officer and Title Company.
- Complied applications and paperwork and double-checked for accuracy.
- Release wire when conditions are cleared
- Draw and review loan closing documents
Field Resource Manager
Onepath Systems LLC
Kennesaw, GA
09.2018 - 04.2020
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Cultivated lasting partnerships with local hiring agencies, resulting in increased productivity.
- Provided recruiting activity reports to management utilizing industry-specific software and guidelines.
- Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
- Sourced, qualified and conducted screening interviews with job candidates.
- Devised customized strategies for different candidate types.
- Participated in workforce development meetings to obtain feedback on performance and expectations.
- Negotiated candidate salaries and prepared employment contracts.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Administrative Assistant
Empire IT Consultant
Marietta, GA
01.2016 - 09.2018
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
- Created and maintained spreadsheets and developed administrative and logistical reports.
- Processed financial documents including contracts, expense reports and invoices.
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Operations Applications Support Specialist
Cbeyond,Inc.
Atlanta, GA
03.2004 - 01.2015
- Research and resolve issues within Cbeyond internal applications (Siebel, Cbeyondonline, Revchain, Granite, Raptor ect)
- Supported over 2,000 employees with applications used to process external customer needs.
- Assisted development with identifying defects for scripting changes.
- Provided support and updates through our ticketing system ServiceNow with a 90% first call resolution.
- Assisted with password changes and new user set up in various systems.
Special Projects - Analyse the IT Billing report to resolve discrepancies in customer billing issues on each bill cycle (CYC07, CYC20 and EOM).
- Create a weekly report to the process team advising of the top 3 training issues from the operations department and assist with updating runbooks, processes and training to resolve these issues.
- Participate in, and often take the lead on special projects to resolve major system discrepancies that often impact company profitability. One project specifically resulted in a $30,000 monthly reduction in credits issued to the customer.
Service Coordinator
Moves & Complex Services, Cbeyond, Inc
Atlanta, GA
03.2004 - 01.2015
- Partnered with clients to develop reachable goals and reasonable action lists for individualized service plans.
- Work with Vendors and installers to assist customers with service changes.
- Process customer requests including: product conversions, service downgrades, IAD upgrades, and equipment relocations.
- Coordinate with customers, the Activation and Cloud Activation departments to expedite customer resolutions.
- Responsible for answering incoming calls and assisting those customers.
- Help to train team members in regards to order processing to cut down on unnecessary Help Desk tickets
Education
Academic Diploma -
LaGuardia Middle College High School
1995
Skills
- Microsoft Windows, Excel, Word and Outlook
- Excellent communication
- Customer Service
- Data analysis
- Problem resolution
- Processes
- Project management
- Reporting
- Time management
- Transferable skills
- Active listening
- Leadership skills
Affiliations
References
REFERENCES:
Evelyn Valesquez - Former Employer/ NewRez, LLC - (301)-232-4231
Brittany Locker - Former Employer/Onepath Systems -(404)-453-8892
Danny Baute - Former Employer/Cbeyond, Inc. - (678)-451-6187
Accomplishments
I have received numerous acknowledgments for training and process changes that resulted in a positive financial impact and efficiency.
Timeline
Administrative Assistant - Fleet Department
Crete Carrier Corporation
11.2022 - Current
Mortgage Loan Closer
NewRez, LLC
08.2020 - 11.2022
Field Resource Manager
Onepath Systems LLC
09.2018 - 04.2020
Administrative Assistant
Empire IT Consultant
01.2016 - 09.2018
Operations Applications Support Specialist
Cbeyond,Inc.
03.2004 - 01.2015
Service Coordinator
Moves & Complex Services, Cbeyond, Inc
03.2004 - 01.2015
Academic Diploma -
LaGuardia Middle College High School
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