Shannonne Jimenez
Asheville,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Medical Office Specialist
Asheville Cardiology Associates
07.2024 - Current
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
- Established strong rapport with patients through thoughtful listening skills, empathetic communication, and professional demeanor.
- Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to practice growth by providing exceptional customer service that resulted in increased patient retention rates.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Team Member
Victoria's Secret & PINK
03.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted customers in selecting merchandise best suited to needs.
- Reduced wait times for customers by implementing more efficient checkout process.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Chick-fil-A
09.2022 - 02.2023
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
AC Reynolds High School
AshevilleSkills
- Friendly, positive attitude
- Customer service
- Dependable and responsible
- Cash handling
- Guest services
- Customer inquiries
Languages
Spanish
Native or Bilingual
Interests
- DIY and Home Improvement
- Cooking
- Advocacy Campaigns
- Volunteer Work
- Hiking
Timeline
Medical Office Specialist
Asheville Cardiology Associates
07.2024 - Current
Team Member
Victoria's Secret & PINK
03.2023 - 02.2024
Team Member
Chick-fil-A
09.2022 - 02.2023
AC Reynolds High School
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