Shannon O'Connor
Planet Fitness
Crown Point,IN
Work Preference
Job Search Status:
Open to work
Desired Job Title
Director of OperationsManager, Sales and Customer SupportGeneral Manager
Work Type
Full Time
Location Preference
RemoteOn-Site
Location:
Crown Point, IN
Open to relocation:
Yes
Minimum Desired Compensation
$80000/yr
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off
16
years of professional experience
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Work History
General Manager of Operations
7 Years 4 Months- Directed daily club operations to maintain member experience, cleanliness, and service standards.
- Managed staff scheduling, coaching, and performance expectations to support consistent team execution.
- Monitored payroll, labor controls, and budget alignment to improve operational efficiency.
- Oversaw equipment readiness, maintenance coordination, and issue resolution to reduce service interruptions.
- Reviewed sales, retention, and membership trends to guide operational decisions.
- Collaborated with district leadership to execute staffing, training, and performance initiatives.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
Front Desk/General Manager
3 Years 3 Months- I began as a front desk associate and worked my way to become a General Manager. There I was responsible for staff development and leadership. My role as a General Manager consisted of great Customer Service, a cleanly club, team leadership and developing the staff. I was also responsible for Inventory and Supply. Along with staff development became increasing product sales and club memberships.
Sales Associate/ Cashier
4 Years 10 Months- Worked as a cashier and a sales associate. I became a lead in my department and was in charge of leading a staff, as well as taking inventory and stocking shelves. I became part of the receiving crew and worked with shipments in and out of the store, priced and managed freight. As a cashier, I was responsible for giving great customer service, paying close attention to the screen and items being scanned.
Education
- CPR Instructor
Associate - Science
Transferring, continuing education in Sports Management.
Certificate
Certified Personal Trainer/Nutrition Specialist.
Skills
Operations management
Staff development
Business analysis
Logistics management
Team leadership
Inventory control
Operations oversight
KPI tracking
Timeline
General Manager of Operations
Planet Fitness
06.2019 - CurrentRead More
Front Desk/General Manager
Planet Fitness
11.2015 - 02.2019Read More
Sales Associate/ Cashier
Bed Bath & Beyond
07.2010 - 05.2015Read More
National Academy of Sports Medicine
Certificate
Read More
South Suburban College
Associate from Science
Read More
Protrainings
from CPR Instructor
Read More