Shannon Renee Duncan
Project Manager
Beckley,WV
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development in client and customer relations Unsurpassed drive, passion and commitment to exceeding expectations.
Professional, considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
18
18
years of professional experience
Work History
Project Manager
ModSquad
Sacramento, CA
12.2017 - Current
- Drove team success through shared vision and recognition of quality performance.
- Modified and directed project plans to meet organizational needs.
- Planned, designed and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Led project teams through design, construction and launch process.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Maintained relationships with Client, kept lines of communication open
Customer Service Representative
Convergys
Cincinnati, OH
09.2014 - 12.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare for technical troubleshooting
- Recorded account information to open new customer accounts.
Work Force Management
Sykes, Inc
Wise , VA
06.2004 - 09.2014
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Managed overtime, shift swaps, breaks and PTO requests.
Education
High School Diploma -
Clintwood High School
Clintwood, VA 06.1989 - 06.1989
Skills
- Quality assurance
Timeline
Project Manager
ModSquad
12.2017 - Current
Customer Service Representative
Convergys
09.2014 - 12.2017
Work Force Management
Sykes, Inc
06.2004 - 09.2014
High School Diploma -
Clintwood High School
06.1989 - 06.1989
Similar Profiles
Lisia Maris HenselLisia Maris Hensel
ASSISTANT PROJECT MANAGER at MODSQUADASSISTANT PROJECT MANAGER at MODSQUAD
Melissa MitchellMelissa Mitchell
Customer Service Representative at ModSquadCustomer Service Representative at ModSquad
Michael Bradd-KogerMichael Bradd-Koger
Sr. Digital Strategist, CX at ModSquadSr. Digital Strategist, CX at ModSquad