Shannon Todd Palmer

• Developed reimbursement strategy for Bausch Health Neuroscience patient access and payer support programs, enhancing patient access to necessary treatments.
• Coordinated prior authorization appeals and benefit verification workflows for commercial and government plans through PhilRx, ensuring timely access to care.
• Collaborated with Sales Leadership and Market Access to identify and address barriers, resulting in improved approval rates.
• Trained staff and Territory Managers on reimbursement processes, documentation standards, and payer communication.
• Maintained compliance with healthcare regulations, privacy rules, and payer requirements.

• Recruited and developed a team of 10 Territory Managers in South TX for Primary Care and GI Product Portfolio, enhancing sales effectiveness in the region
• Analyzed sales data to identify trends, leading to the creation of targeted sales plans for assigned territories, driving strategic focus
• Recognized as 2024 Q1 GEM (Going the Extra Mile) Winner for exceptional performance.
• Achieved first place in 2024 District within West Caprea Region, ranking 6th nationally.
• Ranked first for IBS-D and sixth for Molecule in Q2 2025, reflecting top performance.

• Led, coached, budgeted, and hired for a team of 6 Area Sales Managers overseeing 52 Medical Sales Specialists across 27 states in South Region of kaléo.
• Utilized expertise in Specialty Pharmacy and HUB models (ASPN, Community Walgreens) to enhance operational effectiveness.
• 2019, 2020, and 2021 President’s Club Winner for Regional Director of the Year

• Established Initial and Advanced Sales Training curriculum from the ground up for two distinct sales teams
• Developed new sales model and product modules to support successful product launches and relaunches
• New Product Launch Experience (AUVI-Q, Evzio)
• Developed and Initiated a Management Development Program
• Transitioned and managed learning management systems to streamline training processes
• Planned and executed multiple national sales meetings, launch meetings, POA meetings, regional meetings, and President’s Club meetings within budget
• Supervised and supported direct reports to enhance team performance.
• Worked with multi-disciplinary team composed of Sales, Marketing, Legal, Compliance, Regulatory, Manufacturing, and Medical Affairs
• Worked with regulatory process for training curriculum approval (PRT)

• Coached 40+ sales representatives in GSK’s Respiratory Division, enhancing team capabilities and sales performance.
• Received consistent praise and recognition from inVentiv Regional Director and GSK Management for effective cross-functional collaboration.
• Achieved top bonus payouts among all SECs, reflecting outstanding sales coaching and results-driven strategies.

• Managed 10 acute care hospital sales representatives across 6 states
• Achieved consistent national attainment for all promoted products across fiscal years 2011-2015, maintaining Top 50% district rankings annually
• Led successful product launches for Exalgo, Pennsaid, Sumavel DosePro, TussiCaps, Duexis, Pennsaid 2%, Xartemis XR, and Restoril 7.5/22.5 mg
• Every year received a Meets or Exceeds Expectations for Year End Reviews
• Recognized as 2013 President’s Club District Winner and awarded Excellence in Management for South Region

GPA: 4.0

GPA: 3.57, Upper Division Honors Distinction