Summary
Overview
Work History
Education
Skills
Timeline
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Sha'Nolia Wilkins

Summary

Knowledgeable and dedicated customer service professional with extensive experience in business industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Seeking to further knowledge into a future company to build a career and establish longevity.

Overview

3
3
years of professional experience

Work History

Marketing Assistant

Diamond Advanedge
11.2022 - Current
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product, market, and customer data to generate informed sales and profit projections.
  • Conducted primary and secondary research to better understand customer needs and behaviors to ensure customer satisfaction.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Server Shift Leader

Center Court Pizza & Brew
10.2020 - 11.2022
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Conducted meetings with management to discuss operational issues and develop ways to improve services.
  • Managed scheduling for several servers, maintaining adequate staffing levels while accounting for personal employee needs

Bartender Shift Manager

Main Event
03.2022 - 09.2022
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bartender

Whiskey Cake Kitchen & Bar
12.2021 - 02.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Associate of Science - Environmental Science

Alvin Community College
Alvin, TX
12.2023

High School Diploma -

Shadow Creek High School
Pearland, TX
05.2021

Skills

    • Apple macOS Certified
    • Outlook and Microsoft Certified
    • Google Certified
    • Time Management
    • Data Entry
    • Active Listening
      • Marketing
      • Public Relations
      • Customer Service
      • Team Leadership
      • Business Correspondence
      • Public Speaking

Timeline

Marketing Assistant

Diamond Advanedge
11.2022 - Current

Bartender Shift Manager

Main Event
03.2022 - 09.2022

Bartender

Whiskey Cake Kitchen & Bar
12.2021 - 02.2022

Server Shift Leader

Center Court Pizza & Brew
10.2020 - 11.2022

Associate of Science - Environmental Science

Alvin Community College

High School Diploma -

Shadow Creek High School

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Sha'Nolia Wilkins