Summary
Overview
Work History
Education
Skills
Timeline
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Shanon Berry

Bolingbrook,IL

Summary

Seeking employment with a professional environment, to obtain a position where i can utilize the knowledge and skills I have acquired. Interfaced with (consumers) to identify needs, field questions, and facilitate purchases. Provide information, complete fiscal transactions, and resolve issues as needed. Adhere to customer service processes and company policies.


Overview

8
8
years of professional experience

Work History

Administrator

Zones LLC.
Carol Stream, IL
02.2021 - Current
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Collected, validated and distributed information to employees.
  • Aided colleagues, managers and customers through regular communication and assistance.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.

Post Payment Support

EquiClaim
Schaumburg, IL
09.2016 - 01.2021
  • Medical records requester
  • Insurance post payment auditing knowledge
  • Insurance contract knowledge
  • Hospital medical records knowledge
  • 25-50 outbound calls daily to obtain medical records
  • Beacon application/Alchemy application
  • Anthem, Sentara, Molina BCBS client/ Provider Specialist
  • Retrieval Specialist
  • United Healthcare technical denial process specialty
  • Compile and verify data for the production of regular and special statistical reports from various sources
  • Extract information from a variety of medical records and confirm appropriate post payment assessments



Human Resources Assistant/ Recruit Support

Caterpillar
Aurora, IL
07.2006 - 10.2008
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Perform background checks and pre-employment drug screening
  • Attended job fair, screening and interviewing applicants.
  • Attend necessary meeting, answer phones when needed and supporting various special projects.

Education

High School Diploma -

Proviso West
Hillside, IL
06.1994

Skills

  • Extremely productive in high volume; high stress environment
  • Excellent written and verbal communication skills with an eye for detail
  • Medical Terminology
  • Ms Word, Excel, PowerPoint, Outlook Express
  • Telephone Reception (switchboard)
  • People Soft

Timeline

Administrator

Zones LLC.
02.2021 - Current

Post Payment Support

EquiClaim
09.2016 - 01.2021

Human Resources Assistant/ Recruit Support

Caterpillar
07.2006 - 10.2008

High School Diploma -

Proviso West

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Shanon Berry