Robert Marcum
La Mirada,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Internal Service Advisor
DDRV
Westminster, CA
10.2017 - Current
- Oversee preparation of RV inventory from time it arrives on lot until customer delivery
- Work closely with sales department, technicians, and manufacturers during the preparation process
- Provide accurate estimates of repair/maintenance costs to sales department
- Inspect repair quality and ensure that all work is complete
- Review and explain repairs and associated costs with sales department
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain and file service documents
- Maintain Customer Satisfaction in accordance with dealership standards
- Provided exceptional service to customers by efficiently resolving their RV warranty, extended warranty, and insurance repair concerns
- Provided timely updates to customers regarding the status of their RV
- Contact customers in the case of additional work to relay the details and extra costs
Education
High School Diploma -
Bellflower High School
Bellflower, CA07-1995
Skills
- Excellent written and verbal communication skills, with an eye for detail
- Extremely productive in a high volume, high stress, environment
- Highly productive in the use of Microsoft Word, Excel, PowerPoint
- Advance knowledge of CDK
- 10 plus plus years of Forklift experience
- Strong customer service with high customer retention and a strong customer service base
References
References available upon request.
Timeline
Internal Service Advisor
DDRV
10.2017 - Current
High School Diploma -
Bellflower High School
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