Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Teresa Garza

Laredo,TX

Summary

  • Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
  • Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience

Work History

Internal Service Advisor

Powell Watson
11.2024 - 02.2025
  • Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
  • Monitored inventory levels, maintaining adequate stock of parts needed for efficient service operations.
  • Assisted in the establishment of a customer-centric culture by consistently going above and beyond to exceed expectations, resulting in high levels of client loyalty and retention.
  • Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Facilitated ongoing communication between customers and technicians during repair process, keeping all parties informed on progress updates.

Commercial Assitant Manager

AutoZone
08.2024 - 11.2024
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with commercial accounts and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Service Assitant Manager and Service Advisor

Pepboys
03.2021 - 06.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Part Associate

AutoZone
03.2019 - 12.2020
  • Maintained clean and neat parts counter and sales floor.
  • Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
  • Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.

Solar Sales Representative

Sunpro Solar
11.2017 - 12.2019
  • Generated high-quality leads by attending industry events, networking functions, and building a robust referral network.
  • Efficiently managed multiple accounts and prioritized actions to maximize sales productivity while maintaining high levels of customer satisfaction.
  • Enhanced market penetration through strategic prospecting for new business opportunities within assigned territories.
  • Optimized sales pipeline management using CRM software to track progress from lead acquisition to deal closure effectively.
  • Established long-term client relationships based on trust, reliability, and exceptional service delivery standards.

Cashier

Walmart
07.2015 - 03.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Nurse Assistant

Regent Care Center
05.2013 - 03.2014
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.

Education

High School Diploma -

Martin High School
Laredo, TX
05-2013

Associate of Science - General Studies

Laredo Community College
Laredo, TX
06-2017

Skills

  • Strong work ethic
  • Customer service
  • Attention to detail
  • Listening skills
  • Excellent communication
  • Computer skills
  • Workflow management
  • Service scheduling
  • Work order interpretation
  • Vehicle assessment
  • Service estimates
  • Teamwork
  • Maintenance and repairs
  • Diagnostics and troubleshooting
  • Automotive diagnostics
  • Inspection skills

Languages

English
Full Professional

Timeline

Internal Service Advisor

Powell Watson
11.2024 - 02.2025

Commercial Assitant Manager

AutoZone
08.2024 - 11.2024

Service Assitant Manager and Service Advisor

Pepboys
03.2021 - 06.2024

Part Associate

AutoZone
03.2019 - 12.2020

Solar Sales Representative

Sunpro Solar
11.2017 - 12.2019

Cashier

Walmart
07.2015 - 03.2016

Nurse Assistant

Regent Care Center
05.2013 - 03.2014

High School Diploma -

Martin High School

Associate of Science - General Studies

Laredo Community College

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