Koyen Crutcher
Phoenix,AZ
Summary
Highly motivated with a proven track record of delivering exceptional customer service. Skilled in problem-solving and conflict resolution, with a strong ability to multitask and prioritize tasks effectively. Committed to providing outstanding support to customers and ensuring their satisfaction. Seeking to leverage my skills and experiences to contribute to a dynamic organization's success.
Overview
5
5
years of professional experience
Work History
Internal Service Advisor
Mercedes Benz
Scottsdale, AZ
11.2024 - Current
- Managed repair orders and service needs for dealership-owned vehicles, new vehicles, and loaner vehicles.
- Coordinated repairs between technicians, parts, sales, Customers and management.
- Reviewed repair estimates, obtained approvals, and tracked vehicles through completion
- Maintained accurate service records and documentation.
- Inspected completed repairs and coordinated additional work when needed.
Loaner Agent
Mercedes Benz
Scottsdale, AZ
08.2023 - 11.2024
- Got clients into loaner agreement contracts.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with polite and professional service.
- Handled insurance and liability issues by coordinating with insurance companies and managing claims.
Service Agent
Avis Budget
08.2021 - 08.2023
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Handle a high volume of customer calls and emails, maintaining a professional and friendly demeanor at all times.
- Effectively troubleshoot and resolve customer complaints, ensuring a positive resolution and customer retention.
- Consistently meet or exceed performance targets, including call handling time and customer satisfaction ratings.
Education
High School Diploma - undefined
Grand Rapids Learning center
01.2021
Skills
- Excellent communication skills
- Problem-solving
- Decision-making
- Organizational skills
- Detail-oriented
- Task management
- Prioritization
- Proactive
- Willingness to learn
- Ability to take on new challenges
Timeline
Internal Service Advisor
Mercedes Benz
11.2024 - Current
Loaner Agent
Mercedes Benz
08.2023 - 11.2024
Service Agent
Avis Budget
08.2021 - 08.2023
High School Diploma - undefined
Grand Rapids Learning center