Banessa Thomas

Personable and resourceful with deep understanding of customer service and automotive systems, paired with strong problem-solving skills. Knowledgeable in vehicle diagnostics and repair processes, coupled with proficiency in managing work orders and customer communications. Dedicated to improving service efficiency and customer satisfaction through effective communication and timely solutions. Offering solid foundation in customer service and technical support, eager to learn and grow within automotive service industry. Brings keen ability to grasp complex mechanical concepts and apply technical skills. Ready to use and develop communication and problem-solving skills in customer service role. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.