Shanon Mabry
Rock Hill,SC
Summary
Accomplished manager delivering operational excellence through effective team leadership and customer relationship management. Committed to continuous process improvement and staff development, ensuring high-quality service delivery and performance monitoring.
Overview
18
18
years of professional experience
Work History
Manager, Client Systems
Advantage Solutions
Rock Hill, SC
02.2016 - 12.2025
- Led team meetings to discuss project updates and operational strategies.
- Developed training programs to enhance employee performance and skills.
- Implemented process improvements to streamline operations and increase efficiency.
- Collaborated with cross-functional teams to align on project goals and objectives.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
Business Financial Analyst
Advantage Solutions
Rock Hill, SC
02.2016 - 12.2025
- Analyzed financial data to inform strategic business decisions.
- Reviewed contracts and agreements for financial implications and risks.
- Identified discrepancies between actual performance and projected results and recommended corrective actions accordingly.
- Generated reports on progress against established targets and KPIs for senior management review.
- Collaborated with clients, technicians, and managerial staff to deliver operational support and project updates.
Manager, Sales and Customer Support
Walmart
Rock Hill, SC
08.2007 - 02.2016
- Oversaw sales operations, ensuring alignment with company policies and procedures.
- Developed and implemented strategies for increasing sales volume and improving customer loyalty.
- Managed customer support teams to enhance service delivery and customer satisfaction.
- Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
- Coached, developed and motivated team to achieve revenue goals.
- Trained and mentored staff to improve performance and customer engagement strategies.
- Trained staff on new products, services, and procedures related to customer service operations.
- Developed training programs for new employees to build product knowledge and skills.
- Coordinated communication between sales and support teams for seamless operations.
- Collaborated with cross-functional teams to streamline processes and improve efficiency.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Reviewed daily, weekly, monthly reports from sales teams regarding their progress towards meeting established targets.
- Monitored performance metrics for sales reps including call times, resolution rates and upselling success rate.
- Developed strategies for addressing common customer complaints in an efficient manner that minimized negative impact on the company's reputation.
- Ensured compliance with company policies, procedures and guidelines related to sales activities.
- Coordinated efforts between departments such as Sales and Marketing, IT and Operations in order to achieve desired outcomes.
- Recruited, hired and trained new personnel as necessary in order to meet changing demands of the business.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Education
GED -
Rock Hill High School
Rock Hill, SC06-2001
Skills
- Customer relationship management
- Client engagement
- Client retention
- Project management
- Process improvement
- Performance management
- Budget forecasting
- Data analysis
- Operational reporting
- Trend analysis
- Risk management
- Cost optimization
- Team leadership
- Cross-functional collaboration
- Task delegation
- Employee training
- Staff training and development
- Performance monitoring
- Effective communication
- Verbal and written communication
- Problem solving
- Conflict resolution
- Documentation and reporting
- Trend analysis
- Risk management
Timeline
Manager, Client Systems
Advantage Solutions
02.2016 - 12.2025
Business Financial Analyst
Advantage Solutions
02.2016 - 12.2025
Manager, Sales and Customer Support
Walmart
08.2007 - 02.2016
GED -
Rock Hill High School