Shanon Rentz
Simpsonville,SC
Summary
Dynamic professional with expertise in customer service and classroom management, honed at Greenville County School District. Proven track record in conflict resolution and communication, enhancing student engagement and client satisfaction. Adept at record keeping and organizational skills, consistently achieving high performance benchmarks. Excel in fostering positive relationships and driving successful outcomes.
Overview
27
27
years of professional experience
Work History
Special Education Paraprofessional
Greenville County School District
Simpsonville, SC
08.2017 - Current
- Supported teachers with classroom management and student engagement activities.
- Assisted in preparing instructional materials and resources for lessons.
- Monitored student progress and provided feedback to educators.
- Led small group activities to reinforce learning objectives effectively.
- Organized and maintained classroom supplies and equipment efficiently.
- Collaborated with multidisciplinary teams to enhance student learning experiences.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Helped implement behavior management strategies for individual students.
- Assisted teachers with planning and preparing lessons for students.
- Supervised small groups of students during instruction time.
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted children at stations during small-group learning periods.
- Attended professional development workshops related to job responsibilities.
- Handled clerical duties, managed classrooms, and coordinated documents for teachers.
- Administered assessments to determine student's academic performance levels.
Customer Service Specialist
Liz Berry, State Farm
Simpsonville, SC
07.2013 - 08.2017
- Assisted clients with insurance inquiries and policy changes.
- Resolved customer complaints through effective communication and problem-solving.
- Processed claims accurately and efficiently in compliance with company guidelines.
- Educated clients on insurance products and services to enhance understanding.
- Managed client accounts using internal software for tracking and documentation.
- Collaborated with team members to improve service delivery processes.
- Maintained up-to-date knowledge of insurance regulations and industry trends.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted customers with policy inquiries and claims processing.
- Explained coverage options clearly to clients considering new policies.
- Managed customer accounts using insurance software systems effectively.
- Resolved customer complaints promptly and professionally.
- Educated clients on policy details and renewal processes consistently.
- Collaborated with underwriting teams to assess risk factors accurately.
- Maintained detailed records of customer interactions and transactions securely.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Greeted customers and provided prompt, courteous service.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Verified accuracy of customer data entered into the system.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Facilitated payment processing for premium payments and renewals.
Insurance Service Representative
Doug Newman, State Farm
Lincolnton, GA
07.1998 - 07.2013
- Assisted customers with policy inquiries and claims processing.
- Explained coverage options clearly to clients considering new policies.
- Managed customer accounts using insurance software systems effectively.
- Resolved customer complaints promptly and professionally.
- Educated clients on policy details and renewal processes consistently.
- Maintained detailed records of customer interactions and transactions securely.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Processed new policy applications and updated existing policy documents.
- Developed strong relationships with clients by providing exceptional customer service.
- Greeted customers and provided prompt, courteous service.
- Navigated computer system to look up customer information and update policies.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Facilitated payment processing for premium payments and renewals.
- Maintained accurate records of customer interactions and transactions.
Education
Bachelor of Arts - Psychology
Augusta University
Augusta, GA05-2005
Skills
- Customer service
- Conflict resolution
- Communication skills
- Record keeping
- Organizational skills
- Time management
- Friendly, positive attitude
- Planning
- Classroom management
Timeline
Special Education Paraprofessional
Greenville County School District
08.2017 - Current
Customer Service Specialist
Liz Berry, State Farm
07.2013 - 08.2017
Insurance Service Representative
Doug Newman, State Farm
07.1998 - 07.2013
Bachelor of Arts - Psychology
Augusta University