Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Shanora Rivers

Humble,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Dispatcher2

Unifi
08.2023 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 350 fleet aircrafts daily.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

Dispatch Coordinator

ABM Aviation
04.2022 - 08.2023
  • Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly with 4+ airlines.
  • Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
  • Streamlined communication between 40 drivers, customers, and management for improved business partner satisfaction.
  • Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
  • Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
  • Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
  • Reduced delays with proactive monitoring of shipment progress and timely resolution of issues.

Technical Support Representative

Verizon Wireless
05.2021 - 04.2022
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism. Exceeded 80-100 completed handled calls.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Used ticketing systems to manage and process support actions and requests.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.

Internship

Schlumberger
06.2019 - 07.2019
  • Shadowed engineers and other professionals for 3 weeks, learning about the energy industry
  • Research and constructed a list of 10 organizations for Schlumberger employees to volunteer their time and resources too within the community
  • Worked in the Global Operations field.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Collaborated with senior management on new initiatives to build confidence.

Education

Associate of Science - Education

San Jacinto College District
Pasadena, TX
05.2026

High School Diploma -

South Early College High School
Houston, TX
05.2021

Skills

  • Microsoft Excel
  • Microsoft Power Point
  • Data Analysis
  • Computer Programming
  • Presentation Development
  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Multitasking Abilities
  • Schedule Management
  • Dispatch Coordination

Hobbies and Interests

  • Journalism
  • Photography
  • Education
  • Music
  • Theater Arts

Timeline

Dispatcher2

Unifi
08.2023 - Current

Dispatch Coordinator

ABM Aviation
04.2022 - 08.2023

Technical Support Representative

Verizon Wireless
05.2021 - 04.2022

Internship

Schlumberger
06.2019 - 07.2019

Associate of Science - Education

San Jacinto College District

High School Diploma -

South Early College High School

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Shanora Rivers