Shanovia Smith
Gainesville,FL
Summary
Empathetic and knowledgeable Health Technician with 10 years of experience using advanced interpersonal and technical skills. Enthusiastic team player driven to achieve exceptional patient outcomes. Dedicated Community Service Passionate about engaging in outreach programs with the community. Skilled in identifying resources to meet needs and helping community members obtain benefits and services. Recognized for providing exceptional emotional support to individuals obtaining help.
Overview
8
8
year of professional experience
Work History
Health Technician (Dietetic)
Veterans Affairs Medical Center
Gainesville, FL
07.2023 - Current
- Provided guidance to patients on preventive health care measures.
- Answered questions from patients about their condition or treatment plan.
- Served meals to customers in a friendly and courteous manner.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Ensured that all foods were prepared according to health department regulations.
- Performed variety of duties related to food service.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Acquired new skills to support team and further accommodate customer needs.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Eligibility Specialist
Department of Children and Family Services
Gainesville, Florida
03.2023 - 07.2023
- Analyzed financial information provided by applicants to verify income levels.
- Ensured compliance with all applicable laws and regulations governing benefit programs.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Provided feedback on proposed legislation impacting eligibility standards.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Collaborated with other departments within the organization to ensure accurate processing of applications.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
Education
Bachelor of Science - Criminal Justice
Indian River State College
Ft. Pierce, FL12-2021
Master of Science - Social Work
Walden University
Minneapolis, MNSkills
- Interpersonal Communication
- Attention to Detail
- Effective Organization
- Decision-Making
- Client Advocacy
- Active Listening
- Maintaining Client Records
- Relationship Building
- Excellent Communication
Accomplishments
- Graduated with Alpha Phi Sigma.
- Criminal Justice Honor Society Member
References
References available upon request.
Timeline
Health Technician (Dietetic)
Veterans Affairs Medical Center
07.2023 - Current
Eligibility Specialist
Department of Children and Family Services
03.2023 - 07.2023
Bachelor of Science - Criminal Justice
Indian River State College
Master of Science - Social Work
Walden University
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