Shanquae Lewis
Dallas,United States
Summary
Experienced and licensed insurance professional with a strong background in providing exceptional customer care. Compassionate and core competent individual seeking a full-time position to utilize interpersonal skills, excellent time management, and problem-solving abilities. Over 10 years of industry experience, eager to take on professional challenges and contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Willis Towers Watson
2024.05 - Current
- Assist 15-75 inbound call participants per day with benefits and insurance needs
- Authentication for verification proceeding willingness to assist
- Guided participants with online avenue and educated on self serve requests
- Established cases, tickets and utilized research tool engines to achieve satisfaction
Licensed Insurance Agent
AAA - Auto Club Indemnity
2019.08 - 2024.01
- Responded to customer calls swiftly to while building relationships with clients using active listening and issue resolution to provide excellent service.
- Analyzed customer needs to provide customized insurance solutions, prepared policies, processed documents; underwriting review.
- Collected premiums, billing/payments assist, account review and data entry.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Customer Service Representative
ADT Security Services, LLC.
2018.01 - 2019.08
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Chat Agent
E-TECH CONTACT US - VERIZON
2015.05 - 2017.10
- Reduced response times by implementing time-management strategies for handling multiple chats simultaneously without sacrificing quality of service.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Assisted in training new hires on best practices for chat-based sales techniques, ensuring continued success within the department.
Education
Associate of Arts - Psychology
El Centro College
Dallas, TX12.2016
High School Diploma -
David W. Carter
Dallas, TX06.2013
Skills
Excellent Communication
Verbally Articulate
Pleasant Tone
Great Time Management
Computer Proficiency
Adaptable & Flexible
Detail Oriented
Patient & Interpersonal
Accomplishments
100% Accuracy
Highest closing ratio
Rising Star
Certification
Active Licenses
- Property & Casualty, est. 2019.
- General Lines (Life, Accident, Health & HMO), est. 2024.
Timeline
Customer Service Representative
Willis Towers Watson
2024.05 - Current
Licensed Insurance Agent
AAA - Auto Club Indemnity
2019.08 - 2024.01
Customer Service Representative
ADT Security Services, LLC.
2018.01 - 2019.08
Sales Chat Agent
E-TECH CONTACT US - VERIZON
2015.05 - 2017.10
Associate of Arts - Psychology
El Centro College
High School Diploma -
David W. Carter