Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanquilla Bowie

Abbeville,SC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

20
20
years of professional experience

Work History

Cardiac Invasive Specialist

Spartanburg Medical Center
03.2021 - 12.2022
  • Assisted Cardiologist on LHC/RHC/PCI/STEMI procedures, Including radial, femoral, and brachial approaches

• Assist with in the utilization of IVUS, PCI over the wire and MR / Rapid Exchange Technique

• Display the ability to set up sterile field and appropriately drape patients

• Monitor for life threatening changes during a procedure • Prepare patient and equipment for procedures.

• Attend to patients needs during procedure.

• Assist with PCI'S and STEMIS • Equipment used Rotablader, IMEPLLA, OCT AND IVUS, FFR

Customer Service Representative

Park Seed
11.2014 - 01.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Assembly Technician

EATON
08.2008 - 02.2014
  • Assembled and aligned parts and fixtures using hand and power tools.
  • Kept work areas organized, tidy, and clean for maximum productivity.
  • Followed specific blueprints and diagrams to assemble components and comply with industry standards.
  • Performed assembly of products according to specifications and instructions.

Customer Service Associate

Sykes
06.2006 - 01.2008
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Inspector In Quality Assurance

Milliken & Co
03.2003 - 05.2006
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.

Education

Associate of Applied Science - Cardiovascular Technology Invasive Concentration

Piedmont Technical College
Greenwood, SC
12.2021

Skills

  • Software Expertise ( Microsoft office, Canval)
  • Communication skills (phone, email, Zoom, whatsapp)
  • Data Entry & documentation (excel and word)
  • Solution Orientated professional
  • Skilled Collaborator

Timeline

Cardiac Invasive Specialist

Spartanburg Medical Center
03.2021 - 12.2022

Customer Service Representative

Park Seed
11.2014 - 01.2016

Assembly Technician

EATON
08.2008 - 02.2014

Customer Service Associate

Sykes
06.2006 - 01.2008

Inspector In Quality Assurance

Milliken & Co
03.2003 - 05.2006

Associate of Applied Science - Cardiovascular Technology Invasive Concentration

Piedmont Technical College
Shanquilla Bowie