SHANRICKA HINES
Hope Mills,NC
Summary
Compassionate, empathetic, and enthusiastic professional with over 15 years of leadership experience in the United States Army and a Bachelor of Science in Healthcare Science from American Military University (Magna Cum Laude, GPA 3.7). Experienced in mentoring, coaching, and developing individuals across diverse age groups with a strong passion for youth development, emotional wellness, and educational support. Skilled in building trust, providing guidance, and supporting individuals through personal, academic, and behavioral challenges. Seeking to transition into a counseling-focused role while pursuing a Master of Social Work and long-term licensure as a Licensed Clinical Social Worker (LCSW).
Overview
18
18
years of professional experience
1
1
Certification
Work History
Master Sergeant (MSG), 92Y Unit Supply Specialist
United States Army
Fort Liberty, NC
01.2011 - Current
- Supervise, train, and mentor over 200 Soldiers supporting leadership development and career progression.
- Provide mentorship and guidance to Soldiers facing personal and professional challenges.
- Manage accountability of organizational equipment and resources ensuring operational readiness.
- Lead training programs focused on leadership, teamwork, and communication.
- 15 Years
Customer Service Associate
Kroger
Atlanta
08.2008 - 12.2009
- Assisted customers with transactions and service concerns in a fast-paced retail environment.
- Implemented inventory management practices, optimizing stock levels and reducing waste in product handling.
- Led initiatives to improve customer feedback mechanisms, increasing satisfaction scores through responsive adjustments.
- Analyzed sales trends to identify opportunities for merchandise placement and promotional strategies that boosted sales.
Education
Bachelor of Science - Healthcare Science
American Military University
Charles Town, WV01.2026
Associate of Science - General Studies
American Military University
Charles Town, WV12.2020
Skills
- Youth Mentoring & Development
- Counseling & Active Listening
- Trauma-Informed Support
- Leadership & Team Development
- Coaching & Academic Tutoring
- Behavioral & Emotional Support
- Crisis Intervention
- Conflict Resolution
- Communication
- Customer Service
- Training & Instruction
- Organization & Scheduling
- Problem Solving
- Microsoft Office Suite
- Documentation
Certification
- EO Advisor
- SHARP Counselor
- Inspector General Training
- Master Resilience Trainer
- Lean Six Sigma
- CLA
- CLT
- Joint Contracting
- HIPAA Awareness
AWARDS & HONORS
MOVSM, Army Commendation Medal (5), Army Good Conduct Medal, Order of Saint Martin, Certificates of Achievement
YOUTH & COMMUNITY INVOLVEMENT
Volunteer support in elementary schools, PTA involvement, tutoring middle and high school students, ROTC mentorship, soccer coaching, and informal mentoring.
PROFESSIONAL GOAL
To transition into counseling or behavioral health focused on supporting children and adolescents while pursuing an MSW and LCSW licensure.
Languages
Spanish
Limited Working
Timeline
Master Sergeant (MSG), 92Y Unit Supply Specialist
United States Army
01.2011 - Current
Customer Service Associate
Kroger
08.2008 - 12.2009
Bachelor of Science - Healthcare Science
American Military University
Associate of Science - General Studies
American Military University