Shanta Barnes
Newark,NJ
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
5
5
years of professional experience
Work History
Cashier/Shopper
ShopRite
10.2023 - Current
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Guest Advocate
Target
09.2022 - 10.2023
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Customer Service
ShopRite
06.2021 - 08.2022
- Developed a deep understanding of customer service principles and customer service best practices.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Met customer service expectations through problem resolution, daily communication and follow-up, boosting customer service scores 80%.
- Led cashiers and associates in providing thoughtful customer service.
Cashier/Bakery Clerk
Pure Love Pies
02.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
Education
High School Diploma -
West Orange High School
West Orange, NJ06.2021
Skills
- Work Prioritization
- Customer Complaint Resolution
- Multitasking and Organization
- Positive and Friendly
- Problem-solving abilities
- Team Leadership
- Cash handling expertise
- Adaptability and Dependability
- Multi-tasking skill
- Time management strength
Timeline
Cashier/Shopper
ShopRite
10.2023 - Current
Guest Advocate
Target
09.2022 - 10.2023
Customer Service
ShopRite
06.2021 - 08.2022
Cashier/Bakery Clerk
Pure Love Pies
02.2019 - 06.2021
High School Diploma -
West Orange High School
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