Yareli Rojas
Petaluma,CA
Summary
Dynamic professional with a proven track record at Whole Foods Market, excelling in customer service and attention to detail. Enhanced store efficiency by mentoring staff and streamlining processes. Demonstrated reliability and punctuality, consistently exceeding service expectations. Leveraged strong communication skills to foster customer loyalty, achieving a 95% satisfaction rate.
Overview
2
2
years of professional experience
Work History
Cashier/Shopper
Whole Food Market
Petaluma, CA
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
- Tracked substitutions and informed customers of changes.
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Retrieved customer's order after payment, and assisted with transport to vehicle.
- Provided exceptional customer service through active listening, empathy, and timely problem resolution.
Instacart Shopper
Instacart
Bay Area
12.2024 - 04.2025
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Enhanced customer loyalty by consistently delivering exceptional service and maintaining a professional demeanor.
- Developed strong working relationships with store employees, facilitating efficient navigation and item location.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Fostered strong connections with repeat customers by remembering preferences, offering personalized recommendations, and exceeding expectations for service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Upheld food safety standards by properly handling perishable items and maintaining appropriate storage conditions during delivery.
Education
Santa Rosa Junior College
Petaluma, CACasa Grande High School
Petaluma, CA06.2021
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Written and verbal communication
- Attention to detail
- Staff mentoring
- Team collaboration
Languages
Spanish
English
Timeline
Instacart Shopper
Instacart
12.2024 - 04.2025
Cashier/Shopper
Whole Food Market
09.2023 - Current
Santa Rosa Junior College
Casa Grande High School