Summary
Overview
Work History
Education
Skills
Timeline
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Shanta Evans

Harrogate,TN

Summary

Communicative Customer Service agent experienced in solving problems and building great member experience. An enthusiastic team player. Pursuing a new position where hard work and honesty will be valued.

Overview

14
14
years of professional experience

Work History

Customer Service Representative & Stretch Trainer

Senture LLC
09.2020 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Explained goals and expectations required of trainees.
  • Knowledge with CPT, ICD9 and ICD10
  • CAS Knowledge

911 Dispatcher

Claiborne E-911
01.2020 - 01.2021
  • Created incident reports and maintained records of all incoming calls and dispatches.
  • Updated contact lists for local law enforcement departments on a regular basis.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Researched vehicle, wanted and missing persons information.
  • Answered emergency and non-emergency calls professionally.
  • Maintained accurate records of call details.

Data Entry Administrator

Claiborne County Sheriff's Office
07.2010 - 09.2018
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Created spreadsheets to track data entries.
  • Maintained confidentiality of sensitive information entered into the system.
  • Answered incoming phone calls and directed callers to appropriate departments and personnel.
  • Kept detailed notes during meetings and relayed information to co-workers through email.

Education

High School Diploma -

Cumberland Gap High School
05.2009

Skills

  • Inbound and Outbound Calling
  • Researching
  • Positive and professional
  • Microsoft Office expertise
  • Typing [50] WPM
  • High-energy attitude

Timeline

Customer Service Representative & Stretch Trainer

Senture LLC
09.2020 - Current

911 Dispatcher

Claiborne E-911
01.2020 - 01.2021

Data Entry Administrator

Claiborne County Sheriff's Office
07.2010 - 09.2018

High School Diploma -

Cumberland Gap High School

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Shanta Evans