Shanta Pharay
Jamaica,N.Y.
Summary
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company
Overview
36
36
years of professional experience
Work History
Team Manager
AIG
New York, NY
03.2023 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Delivered regular team meetings for aligned work towards common goals.
- Coordinated team collaboration to share ideas and build best practices.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Facilitated meetings to communicate team performance goals and results.
- Developed performance measurement strategies, identifying areas for improvement.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Implemented training programs to maximise team member development and potential.
- Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Underwriting Technician Specialist
American International Group
07.2016 - 03.2023
- Responsible for supporting the Atlanta, Boston, New York and Small Business underwriting team, including the PLL Run off team with ensuring all service requests are handled in a timely manner
- Provide timely and professional customer service to agents to facilitate the processing of business
- Resolve premium discrepancies by working with finance, underwriters, underwriting managers and brokers on various accounts
- Assist manager with development and streamlining the workflow process and procedures within the support team
- Monitor booking compliance for the entire country
- Assist Home Office with special projects
- Responsible for ensuring all agents with MGA P&C licenses are input in the systems by working with the producer licensing group
- Assignment of all NACD auto New and Renewal business for the MGA Axon Group
- Initiates and responds promptly to telephone or written inquiries internally and externally on processing, procedures, systems, workflow, status of mid-term endorsements etc
- Underwriting NACD Auto accounts
- Identifying and recommending improvements to processes
- Worked with Senior Management, internal and external audit team on divisional audits
- Contribute to focused project responsiblilities designed to enhance and advance the core underwriting process
- Provide SCUP training within the division as needed
Operations Manager - Environmental Northeast and Toronto
10.2008 - 07.2016
- As manager for the underwriting support staff in New York, Boston, Atlanta, Philadelphia and Toronto, oversaw the operations of ten and at one time twelve Underwriting Technicians and one admin
- Responsible for ensuring all premium was booked/coded correctly, all policies/endorsements met compliance for issuance, and all operations staff followed procedures required by the department
- In direct relation to staff, prepared yearly goals for the team, interviewed/hired new employees, provided coaching and guidance as needed, conducted quarterly audits on policy files, delivered annual reviews and held weekly team meetings
- For the department, ensured that all forecasted premium was booked by month end, communicated with Shared Services in Olathe, Kansas and overseas to ensure quality output of work, ran and analyzed reports and worked on various projects as requested
- As part of the management team, worked directly with seven underwriting managers in an effort to make sure the workflow was seamless and that the underwriters and support staff worked as a team.
Operations Supervisor -Environmental New York
07.2005 - 10.2008
- As a supervisor in New York, oversaw the operations of the two underwriting technicians and one administrative assistant
- Responsible for developing and streamline workflow process and procedures, creation of checklist for both underwriting and operations group, manage daily interactions within the service center and the profit center, work with Home Office on general operation, participate in projects and systems testing, participate in creation of new paperless system, work with underwriting staff to ensure timeliness of file documentation and to make sure files are audit ready, manage self audit process, interact with brokers to make sure subjectivities are submitted within 30 days of binding, provide training for new employees on procedures and systems, manage renewal assignments for the region, perform yearly review for the underwriting support staff, manage monthly bookings/codings, report numbers to profit center manager and regional vice president, assist profit center managers with budget process, manager the internal and external audit process.
Underwriting Techician-Environmental
04.2002 - 07.2005
- As an Underwriting Technician, responsible to review all policies issued by Shared Services, Process renewal solicitation, process and review for all service request, work with service center to ensure procedures are followed per departmental guidelines, review policies to make sure countersignature rules are followed.
Team Leader - New York Region Service Centrer
02.1999 - 04.2002
- As a team leader, Supervise Environmental Service Center Team, ensure timeliness and quality of policies, endorsements and certificates of insurance were processed according to department guidelines, assign and distribute the environmental work items, support team with new development and various projects (i.e.) Data Collection, PMP Projects, System Technology, responsible for technical training of support staff and providing help to underwriting profit centers on new procedures, provide weekly reports to Senior Management and manage resolution process for system related issues reported by Service Specialists.
Underwriting Assistant - Risk Specialists New York
07.1993 - 02.1999
- As an underwriting assistant for both the Environmental department and Property Department, Responsible to reserve all new submissions into system, acquired Dun & Bradstreet reports, composed endorsements, Issue all policies within 30 days of binding, create and maintain all underwriting files, monitored diary system, interact with brokers for subjectivities and service request, maintained new and renewal business list bi-weekly, issued internal reinsurance certificate, serviced and maintained all accounts during policy period, corresponded with brokers and handled all audit issues for Asbestos and Lead coverage, tracked
Technical Assistant
CRUMP RE
10.1992 - 06.1993
- Prepared quotes and binders, Filed and established new policy files for the Property Facultative Department, Logged in policies and endorsements, Followed up on the processing of policies and endorsements with Insurance Companies, Issued reinsurance certificates.
Underwriter Assistant I -Risk Specialists Company of New York, Inc
AIG
07.1988 - 02.1992
- Assisted Property and Casualty Underwriters, Composed Endorsements, Policy Issuance, Created and Maintained all Underwriting Files, Solicited Renewal Information, Maintained Diary System, Handled Surplus Lines Filing, Audits, Binding Industrial Hygienists program, Telephone interaction with Brokers
Education
Business Diploma -
NEW YORK INSTITUTE OF BUSINESS TECHNOLOGY
Skills
- 35 years of insurance experience
- Reliable, diligent and professional
- Ability to work at high levels of productivity and quality
- Excellent interpersonal skills
- Great attention to detail in execution of work
References
Furnished upon request
Timeline
Team Manager
AIG
03.2023 - Current
Underwriting Technician Specialist
American International Group
07.2016 - 03.2023
Operations Manager - Environmental Northeast and Toronto
10.2008 - 07.2016
Operations Supervisor -Environmental New York
07.2005 - 10.2008
Underwriting Techician-Environmental
04.2002 - 07.2005
Team Leader - New York Region Service Centrer
02.1999 - 04.2002
Underwriting Assistant - Risk Specialists New York
07.1993 - 02.1999
Technical Assistant
CRUMP RE
10.1992 - 06.1993
Underwriter Assistant I -Risk Specialists Company of New York, Inc
AIG
07.1988 - 02.1992
Business Diploma -
NEW YORK INSTITUTE OF BUSINESS TECHNOLOGY