Shanta Thorpe
Schenectady,NY
Summary
Residential management professional with strong organizational and leadership skills. Proven track record in overseeing daily operations, ensuring property maintenance, and enhancing resident satisfaction. Adept at team collaboration and adaptable to evolving circumstances, ensuring seamless service delivery. Reliable, results-driven, and skilled in conflict resolution, budgeting, and vendor coordination.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Residential House Manager
Living Resources
Albany, NY
07.2025 - 01.2026
- Assisting individuals with day-to-day maintenance of his/her home
- Assisting individuals in community activities other than primary day activities
- Supervision of staff and support staff in maintaining training
- Staff scheduling and addressing conflicts of interest in relation to the individual supported
- Timesheets approvals, corrections, and vacation request
- On Call providing staff support outside of regular business hours
- Oversight and assistance of daily operations of 2 IRA homes.
- Ensuring that each IRA is complying to agency standards
- Provide staff evaluation reviews
- Participation in
- Team planning with clinical team i.e. nursing, behavioral intervention, upper management, providers, and natural support to individuals’ daily life
- Conducting interviews with potential DSP staff
- Build life skills with individuals
1:1 Teacher Aide -Special Education
Shenendehowa Central School District
Clifton Park, NY
07.2024 - 07.2025
- Supervision of individual and group practice and other learning activities
- Providing and supporting the implementation of accommodation and modifications as outlined in a student’s IEP, including implementation of BIPs
- Working with Special Education teachers, School nurses, School Psychologist, Behavior Specialist, Classroom Teacher
- Documentation of the provision of accommodations, additional behavior and maintenance of care log
- Reinforcement of strategies designed to promote desired behavior
- Supporting a positive classroom/school environment
- Assist students when entering or leaving the building and boarding or exiting the bus
- Providing safe behavioral support and interventions
- Building independence and self-direction of learning
- Reinforcing classroom and school procedures
Assistant Residential Supervisor
Northern Rivers Family Services
Albany, NY
02.2018 - 12.2023
- Provided leadership and supervision to residential staff, ensuring quality care for residents.
- Conduct regular meetings with staff to discuss policies, procedures, and operational issues.
- Monitored daily activities of residents and ensured safety protocols were met.
- Performed administrative duties such as scheduling, payroll, budgeting, and record keeping.
- Ensured compliance with all state regulations regarding residential services and documentation requirements.
- Assisted in developing new programs for the facility's residents based on their needs.
- Trained new employees on proper techniques to assist clients.
- Created monthly reports detailing progress of individuals receiving services from the facility.
- Maintained accurate records of daily attendance, medication administration, incident reports. Provided guidance and support to residents by modeling appropriate behavior in a positive manner.
- Organized recreational activities that promoted socialization among residents.
- Responded promptly to any emergency situations that arose within the facility.
- Implemented behavior management interventions as needed when working with challenging behaviors.
- Investigated any complaints or concerns reported by staff or family members about resident care.
- Encouraged self-advocacy among clients so they could make informed decisions about their own lives.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
Care Management Coordinator
Life Plan CCO
Clifton Park, NY
10.2019 - 06.2023
- Collaborated with multidisciplinary teams to ensure that all aspects of patient care are addressed.
- Monitored quality of care provided by home health agencies, nursing facilities, and other providers.
- Conducted follow-up calls to assess the effectiveness of treatments and therapies prescribed by physicians.
- Maintained detailed records on client progress, including treatments, medications, diagnoses Education and Training and changes in condition.
- Served as a liaison between medical professionals, families, caregivers and community organizations to coordinate necessary services.
- Advised clients on available programs for financial assistance or insurance coverage related to their healthcare needs.
- Communicated with patients with compassion while keeping medical information private.
Education
Bachelor of Science - Communication, Leadership, And Effective Listening
Marist College
Poughkeepsie, NY05-2009
Skills
- Employee scheduling
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Organizational skills
- Verbal and written communication
- Decision-making
- Certified in CPR/AED
- Employee supervision
- HIPAA guidelines
- Task prioritization
- Professionalism
Certification
SCIP Certification
Medication Management Certification
Sensitivity Trained
Timeline
Residential House Manager
Living Resources
07.2025 - 01.2026
1:1 Teacher Aide -Special Education
Shenendehowa Central School District
07.2024 - 07.2025
Care Management Coordinator
Life Plan CCO
10.2019 - 06.2023
Assistant Residential Supervisor
Northern Rivers Family Services
02.2018 - 12.2023
Bachelor of Science - Communication, Leadership, And Effective Listening
Marist College