Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shantae Dixon

Fort Lauderdale

Summary

Dynamic and results-driven professional with extensive experience in customer service and teamwork, notably at The Grand Hotel. Proven ability to enhance guest satisfaction through effective problem-solving and cash handling. Recognized for optimizing operations and training staff, contributing to a consistently high-quality experience for clients. Flexible and dedicated to achieving team goals.

Overview

10
10
years of professional experience

Work History

Retail Sales Associate

Hudson by Avolta
Fort Lauderdale, FL
10.2025 - 04.2026
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays and ensured compliance with visual standards.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Collaborated with team members to meet sales targets and improve customer satisfaction levels.

Housekeeping Manager

The Grand Hotel
Fort Lauderdale, FL
04.2023 - 10.2025
  • Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
  • Trained and mentored housekeeping staff on effective cleaning techniques and equipment usage.
  • Implemented efficient scheduling processes to optimize staff allocation and workflow.
  • Conducted regular inspections of guest rooms and public areas for quality assurance.

Receptionist

Newbridge Taxes
Fort Lauderdale, FL
03.2016 - 12.2020
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays and ensured compliance with visual standards.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Collaborated with team members to meet sales targets and improve customer satisfaction levels.

Front Desk Agent

Atlantic Hotel and Spa
Fort Lauderdale, FL
01.2021 - 04.2023
  • Greeted and assisted guests with check-in and check-out procedures, ensuring a positive first impression.
  • Managed reservation systems, confirming bookings and addressing inquiries for optimal guest satisfaction.
  • Coordinated with housekeeping to ensure timely room availability and cleanliness standards were met consistently.
  • Provided information on hotel amenities, local attractions, and services to enhance guest experiences.

Education

High School Diploma -

Coconut Creek High
Coconut Creek, FL

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Cash handling
  • Customer engagement

Timeline

Retail Sales Associate

Hudson by Avolta
10.2025 - 04.2026

Housekeeping Manager

The Grand Hotel
04.2023 - 10.2025

Front Desk Agent

Atlantic Hotel and Spa
01.2021 - 04.2023

Receptionist

Newbridge Taxes
03.2016 - 12.2020

High School Diploma -

Coconut Creek High