Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shantae Knott

Lakeland,Florida

Summary

To utilize a career within a company where my strengths, skills, abilities, experience and performance will be an asset to the company’s productivity, resulting in a future career and personal advancement opportunities. As well as align my abilities, core values and goals with the company’s policies, missions and visions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Help Desk Representative I

Midflorida Credit Union
04.2023 - Current
  • Providing quality service for members/non-members from completing their transactions which may include but are not limited to: cash/check deposit, withdrawals, cashing checks, account to account transfers, debit card issuing. To protect the members whether from fraud, scams or just overdrawing their accounts.
  • Maintained exceptional first-call resolution rates through diligent troubleshooting and problem-solving skills.
  • Implemented proactive solutions to prevent recurring problems, reducing overall volume of support requests.

FC Associate

Amazon Warehouse
02.2023 - 03.2023
  • Scanning and Sorting return packages

Customer Service Representative/Agent

Ibex Global
06.2022 - 10.2022
  • Receiving calls from customer inquiries about their audible subscription whether it's to cancel, return a title or change their audible plan. As well as technical troubleshooting for devices through phone calls.

Education

High School Diploma -

St Hugh’s High School For Girls
01.2022

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Iris Gelly Primary School
01.2016

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Wolmer’s Preparatory School
01.2012

Associate of Arts - Criminal Justice

Polk State College
Winter Haven, FL
08-2026

Skills

  • Creative thinking in order to utilize work performance and idealize work projects efficiently
  • Ability to communicate and work effectively with team members and the public
  • Ability to handle repetitive tasks well in order to successively carry out essential roles and handle problems in accordance with predetermined policies
  • Excellent time management skills as a result of completing the standard goals set ahead
  • Prominent levels of Confidentiality
  • Ability to learn and articulate what is taught as a result of completing my daily responsibilities
  • Customer education

Certification

High School Diploma

Interests

  • Crafting and DIY Projects
  • Dancing
  • Gym Workouts
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate

Timeline

Help Desk Representative I

Midflorida Credit Union
04.2023 - Current

FC Associate

Amazon Warehouse
02.2023 - 03.2023

Customer Service Representative/Agent

Ibex Global
06.2022 - 10.2022

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Iris Gelly Primary School

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Wolmer’s Preparatory School

High School Diploma -

St Hugh’s High School For Girls

Associate of Arts - Criminal Justice

Polk State College

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Shantae Knott