Shantain Campbell
Justin,TX
Summary
Accomplished Customer Service Supervisor with a proven track record at Lowes Home Improvement, enhancing service delivery and optimizing team performance. Expert in complaint resolution and process improvement, I significantly improved customer satisfaction ratings. Skilled in team building, I led over 300 employees at Walmart, fostering a collaborative and efficient work environment.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Lowes Home Improvment
Little Elm, TX
10.2019 - Current
- Monitored phone calls to promote better service and provide feedback.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Trained new customer service representatives on company policies and procedures.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Shift Manager/Retail Assistant Manager
Walmart
Frisco , Texas
04.2011 - 06.2019
- Collaborates with other team members on special projects.
- They allow me to utilize my leadership skills and experience, and further enhance the company's success and reputation.
- Managed over 300 employees in the store.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- I also held associates accountable for their performance in the work they were assigned to when necessary.
- Maintained cleanliness and organization of work area.
- Communicated with other shift managers to facilitate continuum of customer service.
- Managed closing duties, including restocking items, and reconciliations of the cash drawer.
Customer Service Representative
Teleperformance USA
Shreveport, LA
02.2008 - 04.2011
- Answered customer inquiries via phone, email, and chat.
- Answered inbound calls, chats and emails to facilitate customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
Associate of Arts - Business Management
Texarkana College
Texarkana, TXSkills
- Complaint resolution
- Employee schedule management
- Service delivery optimization
- Team building
- Process improvement
- Records management
Contacts
Toriano Campbell, mrcampbell4u@yahoo.com
Timeline
Customer Service Supervisor
Lowes Home Improvment
10.2019 - Current
Shift Manager/Retail Assistant Manager
Walmart
04.2011 - 06.2019
Customer Service Representative
Teleperformance USA
02.2008 - 04.2011
Associate of Arts - Business Management
Texarkana College
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