Shantal Ferrer
Summary
Hard-working college student with a passion for helping others. Experienced in top-quality customer service and positively impacting guest satisfaction. Ability to communicate in Spanish and English. Responsible, reliable, and eager to expand knowledge.
Overview
1
1
year of professional experience
Work History
Plant Nursery Manager
Gold Coast Gardens
Long Branch, NJ
05.2023 - 08.2023
- Key-holder, responsible for opening and closing the store everyday.
- Handled payments and operated cash, check, and credit card transactions.
- Welcomed customers and helped determine their needs..
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Front Counter Attendant
Belgiovine's Delicatessen
Montclair, NJ
09.2023 - 05.2024
- Increased repeat business by establishing rapport with customers through friendly interactions always.
- Assisted in training new hires to help them excel in their roles quickly.
- Handled phone orders efficiently as well as payments.
- Maintained a clean and organized workspace, contributing to a positive experience.
- Enhanced team productivity by assisting with order preparation and supporting team members in various tasks.
Education
Bachelor of Science - Psychology
Caldwell University
Caldwell, NJ05.2024
Bachelor of Arts - Fine Arts
Caldwell University
Caldwell, NJ05.2024
Skills
- Bilingual
- Active Listening
- Critical Thinking
- Creative
- Communication
- Patience and Empathy
- Problem Solving
Timeline
Front Counter Attendant
Belgiovine's Delicatessen
09.2023 - 05.2024
Plant Nursery Manager
Gold Coast Gardens
05.2023 - 08.2023
Bachelor of Science - Psychology
Caldwell University
Bachelor of Arts - Fine Arts
Caldwell University